Conditions Générales SmartDelay

Veuillez lire attentivement ces conditions générales avant de souscrire au service SmartDelay (le « Service »).

Parties au Service

The Service is carried out on behalf of UAB Skycop.com, legal entity code 304423851, registered address at Dariaus ir Girėno St. 21A, Vilnius, Republic of Lithuania (“Client”) by Collinson Service Solutions Limited (“we/us/our”), registered address at 5th Floor, 3 More London Riverside, London SE1 2AQ as part of the Client’s TravelCare membership benefits. By entering into these terms and conditions, you agree that you are legally capable of entering into a binding contract and you are at least 18 years old. You also agree with our privacy policy found here.

Éligibilité

This Service is available to all customers of TravelCare product. Following purchase of your TravelCare membership you will be automatically registered for the Service, provided your flight meets the eligibility criteria outlined below. You must activate TravelCare at least 24 hours before your flight’s scheduled departure to be eligible for the Service, in accordance with the TravelCare General Terms and Conditions.

Utilisation du service

Upon purchase of a valid TravelCare product, SmartDelay is automatically activated. We reserve the right not to provide the Service if you fail to accurately register your details for TravelCare membership. The departure of your flight will be monitored by our flight tracking system. We will provide you with a lounge access voucher via email if our flight tracking system identifies that your flight is delayed by more than 120 minutes (the “Delay Threshold”). You will also receive an SMS to notify you of such emails. Access to the email account you provide at registration with TravelCare and the ability to display your lounge access voucher is a condition of use of the Service.

Un retard qui atteint ou dépasse le Seuil de Retard peut être annoncé comme une période unique de retard, ou être la conséquence de multiples retards incrémentiels plus courts totalisant le Seuil de Retard.

Nous nous fierons uniquement à notre système de suivi des vols pour déterminer si vous êtes devenu éligible à l’accès au salon. Vous acceptez que nous ne garantissions pas l’exactitude du système de suivi des vols et vous ne vous y fierez pas pour suivre l’heure de départ de votre vol.

In the event of a qualifying travel delay, a lounge access voucher will be provided to your email address for you on the same day of your flight travel. It cannot be used on any other day of your travel.

Seules les personnes nommément désignées dans la confirmation email seront éligibles à recevoir le Service.

Le Service vous est fourni de manière non transférable, non remboursable et non modifiable. Aucune alternative en espèces ou en crédit ne sera proposée.

Vous acceptez expressément toutes les conditions d’utilisation applicables au Service (« Conditions d’Utilisation ») fournies par nous. Nos conditions générales pour l’accès au salon sont disponibles ici: https://loungefinder.loungekey.com/pass/conditions-of-use.

Le cas échéant, en accédant au salon d’aéroport, vous acceptez de respecter les règles et politiques du salon.

Prix et Paiement

Ce Service est gratuit. Le Client se réserve le droit de modifier les frais de temps à autre.

Responsabilité

If we fail to comply with these terms and conditions, we shall only be liable for the issuance of a participating lounge access replacement voucher. Replacement vouchers are non-refundable and cannot be exchanged for cash. We shall not be liable to reimburse you for any out of pocket costs or expenses or lounge access costs incurred by you at the airport should you choose to access the lounge at your own cost.

Nous ne serons pas responsables des pertes résultant de notre manquement à ces conditions générales qui entrent dans les catégories suivantes:

perte de revenus ou de chiffre d’affaires ;
perte d’activité;
perte de bénéfices; ou
perte d’économies anticipées.

Nous ne serons pas responsables ou tenus de tout manquement à exécuter, ou retard dans l’exécution, de nos obligations au titre de ces conditions générales causé par un événement indépendant de notre volonté. Un événement indépendant de notre volonté désigne tout acte ou événement échappant à notre contrôle raisonnable, y compris, sans limitation, les grèves, lock-outs ou autres actions industrielles de tiers, l’agitation civile, l’émeute, l’invasion, l’attaque terroriste ou la menace d’attaque terroriste, la guerre (déclarée ou non) ou la menace ou les préparatifs de guerre, l’incendie, l’explosion, la tempête, l’inondation, le tremblement de terre, l’affaissement, l’épidémie ou autre catastrophe naturelle, ou la défaillance des réseaux de télécommunications publics ou privés.

Rien dans ces conditions générales n’exclut ou ne limite notre responsabilité pour toute question pour laquelle il serait illégal pour nous d’exclure ou de tenter d’exclure notre responsabilité.

Lorsque vous utilisez les Services de tout salon d’aéroport participant, toute perte ou responsabilité découlant de, ou en lien avec, l’utilisation dudit salon sera de la responsabilité du salon participant. Nous ne participerons à aucun litige entre vous et un salon participant. Nous ne donnons aucune garantie concernant les biens ou services accessibles via les salons participants.

Vous acceptez de défendre et de nous dégager de toute responsabilité, ainsi que nos sociétés, administrateurs, dirigeants, employés et agents (collectivement, « les parties indemnisées »), et de tenir chaque partie indemnisée à l’abri de toute responsabilité, dommage, perte, réclamation, action en justice, jugement, frais et dépenses (y compris les honoraires d’avocat raisonnables) pour blessure ou décès de toute personne ou dommage ou destruction de toute propriété découlant de l’utilisation du Service par vous, sauf que cette indemnisation ne s’étendra pas aux actes de négligence grave ou d’inconduite délibérée des parties indemnisées.

Durée et Résiliation

La durée de ces conditions générales prendra fin si le Service est révoqué par le Client.

Notifications

You accept that communication with us will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Droit de Modifier et de Révoquer Ces Conditions Générales

Nous avons le droit de modifier ou de résilier ces conditions générales avec effet immédiat à tout moment.

Service Client

Si vous avez une plainte concernant un aspect du Service, veuillez contacter: customerservice@collinsongroup.smartdelay.com

Autres Termes Importants

Nous pouvons transférer nos droits et obligations au titre de ces conditions générales à une autre organisation, et nous vous en informerons par écrit si cela se produit, mais cela n’affectera pas vos droits ou nos obligations au titre de ces conditions générales.

Ce contrat vous lie à nous. Aucune autre personne n’aura le droit d’en faire exécuter les termes.

Chacun des paragraphes de ces conditions générales est indépendant. Si un tribunal ou une autorité compétente décide que l’un d’eux est illégal, les paragraphes restants resteront en vigueur.

Si nous omettons d’exiger que vous exécutiez l’une de vos obligations au titre de ces conditions générales, ou si nous n’appliquons pas nos droits contre vous, ou si nous tardons à le faire, cela ne signifiera pas que nous avons renoncé à nos droits contre vous et ne signifiera pas que vous n’avez pas à respecter ces obligations. Si nous renonçons à un manquement de votre part, nous ne le ferons que par écrit, et cela ne signifiera pas que nous renoncerons automatiquement à tout manquement ultérieur de votre part.

S’il existe un conflit de sens entre la version en langue anglaise de ces conditions générales et toute version ou traduction de ces conditions générales, la version en langue anglaise prévaudra.

Ces conditions sont régies par le droit anglais. Vous et nous acceptons de nous soumettre à la compétence exclusive des tribunaux anglais.

Conditions d’Utilisation

Dans ces Conditions d’Utilisation, les mots et expressions suivants auront les significations indiquées ci-dessous :

Customer
means any person who participates in the Program.

Lounge/s
means a third party provider of airport or travel lounges which are available to Customers participating in Program.

Means of Access
means an eligible QR code, LoungeKey Pass or any such other form of access as detailed by Priority Pass in writing from time to time at its sole discretion.

Merchant of Record
means the organisation responsible for processing Customers payments for Lounge access through Program, including but not limited to, Priority Pass’ affiliates:

Priority Pass Limited;
Priority Pass, Inc.;
Priority Pass (A.P.) Limited;
Collinson (Shanghai) Co. Ltd;
Collinson Services India LLP;
Collinson Peru S.A.C.; and
Priority Pass (Asia) Pte. Ltd

Priority Pass
means Priority Pass Limited of of 3 More London Riverside, London, SE1 2AQ, Company No. 02728518.

Program
means the LoungeKey Pass™ programme provided by Priority Pass designed to enable Customer access to Lounge using a Means of Access.

Conditions of Use: By participating in the Program, Customer agrees to and accepts these Conditions of Use. These Conditions of Use will prevail over any other terms and conditions provided to Customer in relation to purchase, or use of, Program. Priority Pass reserves the right at all times to make any changes to these Conditions of Use. Customer agrees that Priority Pass may provide notification by posting the Conditions of Use on the Program website, and that Customer use of Program constitutes agreement to the current Conditions of Use. Customers are advised to review these Conditions of Use prior to use of Program. Conditions of Use are effective as of the 8th May 2024 and will apply to use of Program from that point forward.

Terms:  These Conditions of Use set out the terms relating to Program and use of Lounge or Merchant. Each Lounge or Merchant will have its own specific terms which will be outlined in the Lounge or Merchant description on Program website. By using the Lounge or merchant the Customer is accepting the Lounge or Merchant terms. Customer should read the Lounge or Merchant terms carefully before using the Lounge or Merchant.

Merchant of Record: The principal entity supplying Lounge and Merchant access for Program is as follows:(i) Priority Pass Limited for services within Europe, Middle East and Africa;(ii) Priority Pass, Inc. for services within North America, South America (excluding Peru) and Latin America;(iii) Priority Pass (A.P.) Limited for services within Asia Pacific (excluding People’s Republic of China, India and Taiwan);(iv) Collinson (Shanghai) Co. Ltd for services within People’s Republic of China;(v) Collinson Services India LLP for services within India; (vi) Collinson Peru S.A.C. for services within Peru; and (vii) Priority Pass (Asia) Pte. Ltd. for services within Taiwan.

Documentation: Admittance to a Lounge or Merchant is strictly conditional upon Customers possessing (i) a valid Means of Access, (ii) a valid boarding pass and (iii) any additional identification that the Lounge or Merchant may require from Customer and their guests, which may include passport, national identity card or driving license. Photograph of Means of Access will not be accepted as substitutes. Some Lounges or Merchants in Europe are located within designated Schengen areas of airport which means that access is only provided to these locations if Customer is travelling between Schengen countries (https://ec.europa.eu/home-affairs/policies/schengen-borders-and-visa/schengen-area_en).

Use of Lounge or Merchant: When presenting the Means of Access on entering a Lounge or Merchant, Customers are required to inform staff that they wish to enter Lounge or Merchant using the Program by referencing “LoungeKey Pass”. Staff will verify eligibility to enter the Lounge or Merchant by checking the Means of Access visually and then electronically recording the Means of Access through a card/code reader, or otherwise entering the details into a secure system. If requested, Customer must sign the card reader screen. The electronic record of Customer’s Means of Access will be considered valid evidence of Customer accessing Lounge or Merchant.

Means of Access on Device:Means of Access on Customer’s smartphone, tablet or other device may require inspection by staff, including the need for the member of staff to handle the device. Priority Pass accepts no liability for any damage caused to the device by Lounge staff.

Use and expiry: Means of Access is non-transferable and Customer may only use Lounge or Merchant up to and including the expiry date shown on the Means of Access. Means of Access may not be used by any person other than the named Customer.

Merchant Charges:  Priority Pass is not responsible for any charges made by the Merchant in relation to any Merchant visit, whether authorised, unauthorised or incorrect.

Children:Applicability of Lounge access for children varies according to each specific Lounge’s or Merchant’s policies. Customer is advised to check the Lounge and Merchant description provided within the Lounge Finder link in the Program email for specific child-related provisions prior to using the Lounge or Merchant. Inclusion of children with regard to eligibility for the Lounge or Merchant is at the discretion of the Lounge or Merchant.

Behavioural Standards: Use of Lounge and Merchant is subject to Customer, guest and children behaving and dressing in accordance with the Lounge and Merchant terms and conditions, and any person not complying with such terms and conditions may be asked to vacate the Lounge or Merchant. Priority Pass is not liable for any loss suffered by Customer where a Lounge or Merchant has refused admission or Lounge or Merchant use because Customer or any guest has not complied with the terms of this Program or Lounge or Merchant terms and conditions.

Consumption Charges:  The provision of alcoholic drinks, where local law permits, is at the discretion of each Lounge or Merchant location and in some cases may be limited or unavailable. In such cases Customer is responsible for paying any charges for additional consumption or for premium alcoholic drinks directly to Lounge or Merchant. See individual Lounge or Merchant descriptions for details.

Telephone and Wi-Fi: Telephone and Wi-Fi availability vary in each Lounge and Merchant and are provided at the Lounge’s and Merchant’s discretion. Free usage of telephone facilities is normally limited to local calls only. Charges for any other services are at the discretion of each Lounge or Merchant, and Customer is responsible for paying these directly to the Lounge or Merchant.

Flight Announcements:Lounges and Merchants have no obligation to announce flight information and Customer accepts that Priority Pass will not be held liable for any direct or indirect loss resulting out of any Customer or guest failing to board their flight. It is Customer’s responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.

Changes to Program: Priority Pass may amend the Program at any time upon providing 30 days’ notice in advance of such change. Where Customer receives Program through a payment card provider or other organisation, any changes will be notified to the payment card provider, who is responsible for advising Customer. In the event that Customer does not accept a change, Customer will have the right to terminate their Program by providing 30 days’ notice in writing directly to the payment card provider or other organisation who will be responsible for informing Priority Pass and liable for any costs Customer incurs as a result of its failure to inform Priority Pass of such termination.

Third Party Organisations: Lounges and Merchants are owned and operated by third party organisations. Customer and guests must abide by the rules and policies of each participating Lounge and Merchant location, and Customer accepts that provision of a Means of Access for a Lounge or Merchant does not guarantee access or continued access and is subject to capacity restrictions. Customer accepts that Priority Pass has no control over the Lounge’s or Merchant’s decision of whether to admit any Customer, the number of people allowed in at any time, facilities offered, the opening/closing times, the length of time which Customers may spend in Lounge or Merchant, any charges payable above and beyond those included, or the personnel employed. Priority Pass will use reasonable endeavours to ensure benefits and facilities are available as advertised, but Customer accepts that Priority Pass does not warrant nor guarantee in any way that any or all of the benefits and facilities will be available at the time of Customer’s visit.

Payments Between Customer and Lounge: Where applicable, access to specific Lounges or services within Lounge may require payment in addition to Customer’s Means of Access. This additional payment is managed by Lounge and Priority Pass accepts no liability for this transaction between Customer and Lounge.

Pre-Booking: Where applicable, Lounges may offer a pre-booking service at an additional charge, which is managed by Priority Pass or Lounge. The provider of the pre-booking service will be indicated on the pre-booking page and the service description on Program website and app. Where Lounge is Merchant of Record and processes the additional charge, Lounge is responsible for this service and transaction between Customer and Lounge. Any related pre-booking transaction or payment queries made via Lounge should be addressed to Lounge.
Where Priority Pass is Merchant of Record and processes the additional charge, Priority Pass is responsible for this service and transaction between Customer and Priority Pass. Any related pre-booking transaction or payment queries made via Priority Pass should be addressed to Priority Pass. Pre-booking service is subject to the Customer’s compliance with all applicable terms of these Conditions of Use and Lounge’s terms.

Third Party Links and Websites:Program website may contain links to websites, offers or programmes that are operated or owned by third parties that are not part of, or controlled by, Priority Pass. Priority Pass accepts no responsibility for the content of any such third party websites, or in relation to use of any Lounge or the redemption of any offers by third parties. Priority Pass will not be liable for any loss or damage that may arise from Customer’s use of any third party websites, offers or programmes.

Loss:Customer accepts that Priority Pass is not liable for any direct or indirect loss to Customer, or any guest, arising from the provision or non-provision, whether in whole or in part, of any of the advertised benefits and facilities. Customer accepts that Priority Pass is not liable for any loss or personal injury suffered inside a Lounge or Merchant by any person who has entered under the Program.

Personal Belongings: To the fullest extent allowed by law, Priority Pass accepts no responsibility for the actions of Customer or any guest when using any Lounge or Merchant or participating in Program, and will not be responsible for any personal belongings brought into a Lounge by Customer or their guest.

Lost or Stolen Means of Access: Priority Pass shall not be responsible for replacing any lost, stolen, damaged, or otherwise non-functional Means of Access, and shall not be liable for any inability of a Customer to access the Lounge or Merchant during any period that any Means of Access is being replaced or updated.

Invalid Means of Access: Any Lounge or Merchant accessed by Customer using an invalid Means of Access will be charged to Customer.

Cancellation by Priority Pass: Priority Pass reserves the right at any time in its sole discretion and without notice to terminate the Program. Where applicable, a refund of the Means of Access fee will be made provided revocation has not been made because of fraud or misuse by Customer. Priority Pass reserves the right to immediately cancel, without refund, any Means of Access where Customer is found to be in breach of these Conditions of Use.

Disputes: Priority Pass is not responsible for any disputes or claims that may occur between Customer and Lounges or Merchants, nor for any losses, costs, damages, or expenses incurred. Any claims or issues arising out of or in connection with the Program regarding Lounge access should be dealt with by Priority Pass. Customers with complaints relating to any Lounge access should, within six months of the relevant Lounge access make a complaint via one of the channels listed. Contact Priority Pass: – https://loungefinder.loungekey.com/en/pass/contact-us/ https://contactus.loungekey.com/pass

Indemnity: Customer agrees that s/he will defend and indemnify Priority Pass and its directors, officers, employees and agents (collectively ‘the indemnified parties’) against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any Lounge or Merchant access by Customer or any other person accompanying Customer, except that such indemnification shall not extend to acts of gross negligence or willful misconduct by the indemnified parties.

Tax Liability: Priority Pass makes no representations as to any income, use, excise or other tax liability of Customers as a result of their Lounge or Merchant access. Customers are advised to check with their accountant or tax adviser for further information. Customer is solely responsible for any tax liability as a result of purchasing or using a Lounge or Program.

Personal Data: By participating in the Program, Customer’s Personal data provided via the TravelCare Website is collected in accordance with the TravelCare Privacy Policy. By participating in the Program, the Customer acknowledges and agrees that such data may subsequently be processed by Skycop under its Privacy Policy in the event of a service being triggered (e.g., flight disruption claims). For the SmartDelay service specifically, personal data may also be shared with Collinson Service Solutions Limited, which acts as an independent data controller, and processed in accordance with the SmartDelay Privacy Policy.

Sanctions: Customer represents and warrants that (i) Customer is not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) Customer is not listed on any U.S. government “watch list” of prohibited or restricted parties, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce.

Contrôle: Priority Pass cherche constamment à améliorer les services qu’il fournit aux Clients et peut donc occasionnellement contrôler les appels téléphoniques des Clients pour maintenir et améliorer nos services. Lorsque les appels sont enregistrés, le Client peut accéder à ses propres enregistrements téléphoniques et détails des appels en soumettant sa demande par écrit à Priority Pass.

Juridiction: Dans la mesure permise par la loi ou la réglementation locale, ces Conditions d’Utilisation seront régies et interprétées conformément au droit anglais, et Priority Pass et le Client se soumettront à la compétence exclusive des tribunaux anglais pour résoudre tout litige qui en découlerait.

Enforceability:  Any provision of these Conditions of Use declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions of these Conditions of Use

Conflit: S’il existe un conflit de sens entre la version en langue anglaise de ces Conditions d’Utilisation et toute version ou traduction, la version en langue anglaise prévaudra.