SmartDelay-Allgemeine Geschäftsbedingungen

Bitte lesen Sie diese Allgemeinen Geschäftsbedingungen sorgfältig durch, bevor Sie sich für den SmartDelay-Dienst (der „Dienst“) registrieren.

Vertragsparteien

The Service is carried out on behalf of UAB Skycop.com, legal entity code 304423851, registered address at Dariaus ir Girėno St. 21A, Vilnius, Republic of Lithuania (“Client”) by Collinson Service Solutions Limited (“we/us/our”), registered address at 5th Floor, 3 More London Riverside, London SE1 2AQ as part of the Client’s TravelCare membership benefits. By entering into these terms and conditions, you agree that you are legally capable of entering into a binding contract and you are at least 18 years old. You also agree with our privacy policy found here.

Teilnahmeberechtigung

This Service is available to all customers of TravelCare product. Following purchase of your TravelCare membership you will be automatically registered for the Service, provided your flight meets the eligibility criteria outlined below. You must activate TravelCare at least 24 hours before your flight’s scheduled departure to be eligible for the Service, in accordance with the TravelCare General Terms and Conditions.

Wie man den Dienst nutzt

Upon purchase of a valid TravelCare product, SmartDelay is automatically activated. We reserve the right not to provide the Service if you fail to accurately register your details for TravelCare membership. The departure of your flight will be monitored by our flight tracking system. We will provide you with a lounge access voucher via email if our flight tracking system identifies that your flight is delayed by more than 120 minutes (the “Delay Threshold”). You will also receive an SMS to notify you of such emails. Access to the email account you provide at registration with TravelCare and the ability to display your lounge access voucher is a condition of use of the Service.

Eine Verspätung, die den Verspätungsschwellenwert erreicht oder überschreitet, kann als eine einzige Verspätungsperiode oder als Folge mehrerer kürzerer Verspätungen, die zusammen den Verspätungsschwellenwert erreichen, gemeldet werden.

Wir stützen uns ausschließlich auf unser Flugverfolgungssystem, um zu bestimmen, ob Sie Anspruch auf Lounge-Zugang haben. Sie akzeptieren, dass wir keine Garantie für die Genauigkeit des Flugverfolgungssystems übernehmen und dass Sie sich nicht darauf verlassen, um Ihre Flugabflugzeit zu verfolgen.

In the event of a qualifying travel delay, a lounge access voucher will be provided to your email address for you on the same day of your flight travel. It cannot be used on any other day of your travel.

Nur die in der E-Mail-Bestätigung genannten Personen sind berechtigt, den Service in Anspruch zu nehmen.

Der Service wird Ihnen auf einer nicht übertragbaren, nicht erstattungsfähigen und nicht veränderbaren Basis zur Verfügung gestellt. Es werden keine Bar- oder Gutschriftenalternativen angeboten.

Sie akzeptieren ausdrücklich alle Nutzungsbedingungen, die für den von uns angebotenen Service gelten („Nutzungsbedingungen“). Unsere Allgemeinen Geschäftsbedingungen für den Lounge-Zugang finden Sie hier: https://loungefinder.loungekey.com/pass/conditions-of-use.

Gegebenenfalls erklären Sie sich mit dem Zugang zur Flughafen-Lounge damit einverstanden, die Regeln und Richtlinien der Lounge einzuhalten.

Preis und Zahlung

Dieser Service ist kostenlos. Der Kunde behält sich das Recht vor, die Gebühr von Zeit zu Zeit zu ändern.

Haftung

If we fail to comply with these terms and conditions, we shall only be liable for the issuance of a participating lounge access replacement voucher. Replacement vouchers are non-refundable and cannot be exchanged for cash. We shall not be liable to reimburse you for any out of pocket costs or expenses or lounge access costs incurred by you at the airport should you choose to access the lounge at your own cost.

Wir haften nicht für Verluste, die sich aus der Nichteinhaltung dieser Allgemeinen Geschäftsbedingungen ergeben und unter die folgenden Kategorien fallen:

Einkommens- oder Umsatzverlust;
Geschäftsverlust;
Gewinnverlust; oder
Verlust erwarteter Einsparungen.

Wir übernehmen keine Haftung oder Verantwortung für die Nichterfüllung oder verspätete Erfüllung unserer Verpflichtungen gemäß diesen Geschäftsbedingungen, die durch ein Ereignis außerhalb unserer Kontrolle verursacht wurde. Ein Ereignis außerhalb unserer Kontrolle bezeichnet jede Handlung oder jedes Ereignis, das außerhalb unserer angemessenen Kontrolle liegt, einschließlich, aber nicht beschränkt auf Streiks, Aussperrungen oder andere Arbeitskampfmaßnahmen Dritter, Unruhen, Aufstände, Invasionen, Terroranschläge oder die Gefahr von Terroranschlägen, Krieg (ob erklärt oder nicht) oder die Gefahr oder Vorbereitung eines Krieges, Feuer, Explosionen, Stürme, Überschwemmungen, Erdbeben, Bodensenkungen, Epidemien oder andere Naturkatastrophen oder Ausfälle öffentlicher oder privater Telekommunikationsnetze.

Nichts in diesen Allgemeinen Geschäftsbedingungen schließt unsere Haftung für Angelegenheiten aus oder beschränkt sie, für die es für uns illegal wäre, unsere Haftung auszuschließen oder zu versuchen, sie auszuschließen.

Wenn Sie die Dienste einer teilnehmenden Flughafenlounge in Anspruch nehmen, sind alle Verluste oder Haftungsansprüche, die sich aus der Nutzung dieser Lounge ergeben oder damit in Zusammenhang stehen, von der teilnehmenden Lounge zu tragen. Wir werden uns nicht an Streitigkeiten zwischen Ihnen und einer teilnehmenden Lounge beteiligen. Wir übernehmen keine Gewähr für Waren oder Dienstleistungen, auf die Sie über die teilnehmenden Lounges zugreifen.

Sie erklären sich damit einverstanden, uns und unsere Unternehmen, Direktoren, Führungskräfte, Mitarbeiter und Vertreter (zusammenfassend „die entschädigten Parteien“) zu verteidigen und zu entschädigen und jede entschädigte Partei von allen Verbindlichkeiten, Schäden, Verlusten, Ansprüchen, Klagen, Urteile, Kosten und Ausgaben (einschließlich angemessener Rechtskosten) für Verletzungen oder den Tod von Personen oder Schäden an oder die Zerstörung von Eigentum, die sich aus Ihrer Nutzung des Dienstes ergeben, mit der Ausnahme, dass sich diese Freistellung nicht auf grobe Fahrlässigkeit oder vorsätzliches Fehlverhalten der freigestellten Parteien erstreckt.

Laufzeit und Kündigung

Die Laufzeit dieser Geschäftsbedingungen endet, wenn der Kunde den Dienst widerruft.

Hinweise

You accept that communication with us will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Recht auf Änderung und Widerruf dieser Allgemeinen Geschäftsbedingungen

Wir haben das Recht, diese Allgemeinen Geschäftsbedingungen jederzeit mit sofortiger Wirkung zu ändern oder zu kündigen.

Kundendienst

Wenn Sie eine Beschwerde über einen Aspekt des Dienstes haben, wenden Sie sich bitte an: customerservice@collinsongroup.smartdelay.com

Weitere wichtige Begriffe

Wir können unsere Rechte und Pflichten aus diesen Geschäftsbedingungen auf eine andere Organisation übertragen und werden Sie in diesem Fall schriftlich benachrichtigen, was jedoch keine Auswirkungen auf Ihre Rechte oder unsere Pflichten aus diesen Geschäftsbedingungen hat.

Dieser Vertrag wird zwischen Ihnen und uns geschlossen. Keine andere Person hat das Recht, eine seiner Bestimmungen durchzusetzen.

Jeder Absatz dieser Geschäftsbedingungen gilt separat. Sollte ein Gericht oder eine zuständige Behörde entscheiden, dass einer dieser Absätze rechtswidrig ist, bleiben die übrigen Absätze in vollem Umfang in Kraft und wirksam

Wenn wir nicht darauf bestehen, dass Sie eine Ihrer Verpflichtungen aus diesen Allgemeinen Geschäftsbedingungen erfüllen, oder wenn wir unsere Rechte Ihnen gegenüber nicht durchsetzen oder wenn wir dies verzögern, bedeutet dies nicht, dass wir auf unsere Rechte Ihnen gegenüber verzichtet haben und dass Sie diese Verpflichtungen nicht erfüllen müssen. Wenn wir auf die Geltendmachung eines Verzugs Ihrerseits verzichten, tun wir dies nur schriftlich, und dies bedeutet nicht, dass wir automatisch auf die Geltendmachung eines späteren Verzugs Ihrerseits verzichten.

Bei Widersprüchen zwischen der englischen Fassung dieser Allgemeinen Geschäftsbedingungen und einer anderen Fassung oder Übersetzung dieser Allgemeinen Geschäftsbedingungen ist die englische Fassung maßgebend.

Diese Bedingungen unterliegen englischem Recht. Sie und wir erklären uns damit einverstanden, uns der ausschließlichen Zuständigkeit der englischen Gerichte zu unterwerfen.

Nutzungsbedingungen

In diesen Nutzungsbedingungen haben die folgenden Begriffe und Ausdrücke die unten angegebenen Bedeutungen:

Customer
means any person who participates in the Program.

Lounge/s
means a third party provider of airport or travel lounges which are available to Customers participating in Program.

Means of Access
means an eligible QR code, LoungeKey Pass or any such other form of access as detailed by Priority Pass in writing from time to time at its sole discretion.

Merchant of Record
means the organisation responsible for processing Customers payments for Lounge access through Program, including but not limited to, Priority Pass’ affiliates:

Priority Pass Limited;
Priority Pass, Inc.;
Priority Pass (A.P.) Limited;
Collinson (Shanghai) Co. Ltd;
Collinson Services India LLP;
Collinson Peru S.A.C.; and
Priority Pass (Asia) Pte. Ltd

Priority Pass
means Priority Pass Limited of of 3 More London Riverside, London, SE1 2AQ, Company No. 02728518.

Program
means the LoungeKey Pass™ programme provided by Priority Pass designed to enable Customer access to Lounge using a Means of Access.

Conditions of Use: By participating in the Program, Customer agrees to and accepts these Conditions of Use. These Conditions of Use will prevail over any other terms and conditions provided to Customer in relation to purchase, or use of, Program. Priority Pass reserves the right at all times to make any changes to these Conditions of Use. Customer agrees that Priority Pass may provide notification by posting the Conditions of Use on the Program website, and that Customer use of Program constitutes agreement to the current Conditions of Use. Customers are advised to review these Conditions of Use prior to use of Program. Conditions of Use are effective as of the 8th May 2024 and will apply to use of Program from that point forward.

Terms:  These Conditions of Use set out the terms relating to Program and use of Lounge or Merchant. Each Lounge or Merchant will have its own specific terms which will be outlined in the Lounge or Merchant description on Program website. By using the Lounge or merchant the Customer is accepting the Lounge or Merchant terms. Customer should read the Lounge or Merchant terms carefully before using the Lounge or Merchant.

Merchant of Record: The principal entity supplying Lounge and Merchant access for Program is as follows:(i) Priority Pass Limited for services within Europe, Middle East and Africa;(ii) Priority Pass, Inc. for services within North America, South America (excluding Peru) and Latin America;(iii) Priority Pass (A.P.) Limited for services within Asia Pacific (excluding People’s Republic of China, India and Taiwan);(iv) Collinson (Shanghai) Co. Ltd for services within People’s Republic of China;(v) Collinson Services India LLP for services within India; (vi) Collinson Peru S.A.C. for services within Peru; and (vii) Priority Pass (Asia) Pte. Ltd. for services within Taiwan.

Documentation: Admittance to a Lounge or Merchant is strictly conditional upon Customers possessing (i) a valid Means of Access, (ii) a valid boarding pass and (iii) any additional identification that the Lounge or Merchant may require from Customer and their guests, which may include passport, national identity card or driving license. Photograph of Means of Access will not be accepted as substitutes. Some Lounges or Merchants in Europe are located within designated Schengen areas of airport which means that access is only provided to these locations if Customer is travelling between Schengen countries (https://ec.europa.eu/home-affairs/policies/schengen-borders-and-visa/schengen-area_en).

Use of Lounge or Merchant: When presenting the Means of Access on entering a Lounge or Merchant, Customers are required to inform staff that they wish to enter Lounge or Merchant using the Program by referencing “LoungeKey Pass”. Staff will verify eligibility to enter the Lounge or Merchant by checking the Means of Access visually and then electronically recording the Means of Access through a card/code reader, or otherwise entering the details into a secure system. If requested, Customer must sign the card reader screen. The electronic record of Customer’s Means of Access will be considered valid evidence of Customer accessing Lounge or Merchant.

Means of Access on Device:Means of Access on Customer’s smartphone, tablet or other device may require inspection by staff, including the need for the member of staff to handle the device. Priority Pass accepts no liability for any damage caused to the device by Lounge staff.

Use and expiry: Means of Access is non-transferable and Customer may only use Lounge or Merchant up to and including the expiry date shown on the Means of Access. Means of Access may not be used by any person other than the named Customer.

Merchant Charges:  Priority Pass is not responsible for any charges made by the Merchant in relation to any Merchant visit, whether authorised, unauthorised or incorrect.

Children:Applicability of Lounge access for children varies according to each specific Lounge’s or Merchant’s policies. Customer is advised to check the Lounge and Merchant description provided within the Lounge Finder link in the Program email for specific child-related provisions prior to using the Lounge or Merchant. Inclusion of children with regard to eligibility for the Lounge or Merchant is at the discretion of the Lounge or Merchant.

Behavioural Standards: Use of Lounge and Merchant is subject to Customer, guest and children behaving and dressing in accordance with the Lounge and Merchant terms and conditions, and any person not complying with such terms and conditions may be asked to vacate the Lounge or Merchant. Priority Pass is not liable for any loss suffered by Customer where a Lounge or Merchant has refused admission or Lounge or Merchant use because Customer or any guest has not complied with the terms of this Program or Lounge or Merchant terms and conditions.

Consumption Charges:  The provision of alcoholic drinks, where local law permits, is at the discretion of each Lounge or Merchant location and in some cases may be limited or unavailable. In such cases Customer is responsible for paying any charges for additional consumption or for premium alcoholic drinks directly to Lounge or Merchant. See individual Lounge or Merchant descriptions for details.

Telephone and Wi-Fi: Telephone and Wi-Fi availability vary in each Lounge and Merchant and are provided at the Lounge’s and Merchant’s discretion. Free usage of telephone facilities is normally limited to local calls only. Charges for any other services are at the discretion of each Lounge or Merchant, and Customer is responsible for paying these directly to the Lounge or Merchant.

Flight Announcements:Lounges and Merchants have no obligation to announce flight information and Customer accepts that Priority Pass will not be held liable for any direct or indirect loss resulting out of any Customer or guest failing to board their flight. It is Customer’s responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.

Changes to Program: Priority Pass may amend the Program at any time upon providing 30 days’ notice in advance of such change. Where Customer receives Program through a payment card provider or other organisation, any changes will be notified to the payment card provider, who is responsible for advising Customer. In the event that Customer does not accept a change, Customer will have the right to terminate their Program by providing 30 days’ notice in writing directly to the payment card provider or other organisation who will be responsible for informing Priority Pass and liable for any costs Customer incurs as a result of its failure to inform Priority Pass of such termination.

Third Party Organisations: Lounges and Merchants are owned and operated by third party organisations. Customer and guests must abide by the rules and policies of each participating Lounge and Merchant location, and Customer accepts that provision of a Means of Access for a Lounge or Merchant does not guarantee access or continued access and is subject to capacity restrictions. Customer accepts that Priority Pass has no control over the Lounge’s or Merchant’s decision of whether to admit any Customer, the number of people allowed in at any time, facilities offered, the opening/closing times, the length of time which Customers may spend in Lounge or Merchant, any charges payable above and beyond those included, or the personnel employed. Priority Pass will use reasonable endeavours to ensure benefits and facilities are available as advertised, but Customer accepts that Priority Pass does not warrant nor guarantee in any way that any or all of the benefits and facilities will be available at the time of Customer’s visit.

Payments Between Customer and Lounge: Where applicable, access to specific Lounges or services within Lounge may require payment in addition to Customer’s Means of Access. This additional payment is managed by Lounge and Priority Pass accepts no liability for this transaction between Customer and Lounge.

Pre-Booking: Where applicable, Lounges may offer a pre-booking service at an additional charge, which is managed by Priority Pass or Lounge. The provider of the pre-booking service will be indicated on the pre-booking page and the service description on Program website and app. Where Lounge is Merchant of Record and processes the additional charge, Lounge is responsible for this service and transaction between Customer and Lounge. Any related pre-booking transaction or payment queries made via Lounge should be addressed to Lounge.
Where Priority Pass is Merchant of Record and processes the additional charge, Priority Pass is responsible for this service and transaction between Customer and Priority Pass. Any related pre-booking transaction or payment queries made via Priority Pass should be addressed to Priority Pass. Pre-booking service is subject to the Customer’s compliance with all applicable terms of these Conditions of Use and Lounge’s terms.

Third Party Links and Websites:Program website may contain links to websites, offers or programmes that are operated or owned by third parties that are not part of, or controlled by, Priority Pass. Priority Pass accepts no responsibility for the content of any such third party websites, or in relation to use of any Lounge or the redemption of any offers by third parties. Priority Pass will not be liable for any loss or damage that may arise from Customer’s use of any third party websites, offers or programmes.

Loss:Customer accepts that Priority Pass is not liable for any direct or indirect loss to Customer, or any guest, arising from the provision or non-provision, whether in whole or in part, of any of the advertised benefits and facilities. Customer accepts that Priority Pass is not liable for any loss or personal injury suffered inside a Lounge or Merchant by any person who has entered under the Program.

Personal Belongings: To the fullest extent allowed by law, Priority Pass accepts no responsibility for the actions of Customer or any guest when using any Lounge or Merchant or participating in Program, and will not be responsible for any personal belongings brought into a Lounge by Customer or their guest.

Lost or Stolen Means of Access: Priority Pass shall not be responsible for replacing any lost, stolen, damaged, or otherwise non-functional Means of Access, and shall not be liable for any inability of a Customer to access the Lounge or Merchant during any period that any Means of Access is being replaced or updated.

Invalid Means of Access: Any Lounge or Merchant accessed by Customer using an invalid Means of Access will be charged to Customer.

Cancellation by Priority Pass: Priority Pass reserves the right at any time in its sole discretion and without notice to terminate the Program. Where applicable, a refund of the Means of Access fee will be made provided revocation has not been made because of fraud or misuse by Customer. Priority Pass reserves the right to immediately cancel, without refund, any Means of Access where Customer is found to be in breach of these Conditions of Use.

Disputes: Priority Pass is not responsible for any disputes or claims that may occur between Customer and Lounges or Merchants, nor for any losses, costs, damages, or expenses incurred. Any claims or issues arising out of or in connection with the Program regarding Lounge access should be dealt with by Priority Pass. Customers with complaints relating to any Lounge access should, within six months of the relevant Lounge access make a complaint via one of the channels listed. Contact Priority Pass: – https://loungefinder.loungekey.com/en/pass/contact-us/ https://contactus.loungekey.com/pass

Indemnity: Customer agrees that s/he will defend and indemnify Priority Pass and its directors, officers, employees and agents (collectively ‘the indemnified parties’) against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any Lounge or Merchant access by Customer or any other person accompanying Customer, except that such indemnification shall not extend to acts of gross negligence or willful misconduct by the indemnified parties.

Tax Liability: Priority Pass makes no representations as to any income, use, excise or other tax liability of Customers as a result of their Lounge or Merchant access. Customers are advised to check with their accountant or tax adviser for further information. Customer is solely responsible for any tax liability as a result of purchasing or using a Lounge or Program.

Personal Data: By participating in the Program, Customer’s Personal data provided via the TravelCare Website is collected in accordance with the TravelCare Privacy Policy. By participating in the Program, the Customer acknowledges and agrees that such data may subsequently be processed by Skycop under its Privacy Policy in the event of a service being triggered (e.g., flight disruption claims). For the SmartDelay service specifically, personal data may also be shared with Collinson Service Solutions Limited, which acts as an independent data controller, and processed in accordance with the SmartDelay Privacy Policy.

Sanctions: Customer represents and warrants that (i) Customer is not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) Customer is not listed on any U.S. government “watch list” of prohibited or restricted parties, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce.

Überwachung: Priority Pass ist ständig bemüht, die Dienstleistungen für seine Kunden zu verbessern, und kann daher gelegentlich Telefonate von Kunden überwachen, um unsere Dienstleistungen aufrechtzuerhalten und zu verbessern. Wenn Anrufe aufgezeichnet werden, können Kunden auf ihre eigenen Telefonaufzeichnungen und Anrufgebühren zugreifen, indem sie einen schriftlichen Antrag an Priority Pass stellen.

Gerichtsbarkeit: Soweit dies nach lokalem Recht oder lokalen Vorschriften zulässig ist, unterliegen diese Nutzungsbedingungen englischem Recht und sind entsprechend auszulegen. Priority Pass und der Kunde unterwerfen sich der ausschließlichen Zuständigkeit englischer Gerichte für die Beilegung von Streitigkeiten, die sich aus diesen Nutzungsbedingungen ergeben.

Enforceability:  Any provision of these Conditions of Use declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions of these Conditions of Use

Konflikt: Bei Widersprüchen zwischen der englischen Fassung dieser Nutzungsbedingungen und einer anderen Fassung oder Übersetzung ist die englische Fassung maßgebend.