Accessibility Statement

TravelCare wants everyone to be able to use its website and apps, including people with disabilities. This statement covers the website at travelwithcare.io in all fifteen of its languages, the TravelCare app for travellers at my.travelwithcare.io, and the cabinet for travel agencies at agent.travelwithcare.io.

Standard

We assess the website and the apps against the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, which include the web requirements of EN 301 549.

Compliance status

The website and the apps are partially compliant with WCAG 2.2 level AA. The content listed below does not comply yet.

Content that is not accessible yet

• The coverage map on the website. The interactive map can be moved and zoomed only with a mouse or by touch (success criteria 2.1.1 and 2.5.7). The same coverage information is given in the page text and by the route checker, which works fully with a keyboard.
• Signing a claim in the app. A compensation claim needs your signature, drawn by hand on the screen, because it is compared with the signature in your passport. If you cannot draw a signature, write to us at the address below and we will help you file the claim another way.

How we prepared this statement

This statement was prepared on 25 October 2026 from a self-assessment of the website by the team that builds it: automated testing of every page in every language at phone and desktop widths with axe-core and Lighthouse, manual keyboard testing of each type of page, and tests of zoom to 400%, text spacing and reduced motion. The apps have not been assessed in full yet; the item about them above is the one we know of. Neither the website nor the apps have been tested with screen readers or by an independent auditor yet.

Feedback and contact

If you find a problem, or need information from the website or the apps in another format, write to [email protected]. We reply within 14 days.

Enforcement

If you are not satisfied with our reply, you can contact the authority responsible for accessibility in your country.

Technical information

The website and the apps work in current versions of Chrome, Edge, Firefox and Safari on computers and phones, and with assistive technologies that rely on HTML and WAI-ARIA. They need JavaScript for the route checker, the plan picker, the FAQ search and everything in the apps.