Les disse vilkårene nøye før du registrerer deg for SmartDelay-tjenesten («Tjenesten»).
The Service is carried out on behalf of UAB Skycop.com, legal entity code 304423851, registered address at Dariaus ir Girėno St. 21A, Vilnius, Republic of Lithuania (“Client”) by Collinson Service Solutions Limited (“we/us/our”), registered address at 5th Floor, 3 More London Riverside, London SE1 2AQ as part of the Client’s TravelCare membership benefits. By entering into these terms and conditions, you agree that you are legally capable of entering into a binding contract and you are at least 18 years old. You also agree with our privacy policy found here.
This Service is available to all customers of TravelCare product. Following purchase of your TravelCare membership you will be automatically registered for the Service, provided your flight meets the eligibility criteria outlined below. You must activate TravelCare at least 24 hours before your flight’s scheduled departure to be eligible for the Service, in accordance with the TravelCare General Terms and Conditions.
Upon purchase of a valid TravelCare product, SmartDelay is automatically activated. We reserve the right not to provide the Service if you fail to accurately register your details for TravelCare membership. The departure of your flight will be monitored by our flight tracking system. We will provide you with a lounge access voucher via email if our flight tracking system identifies that your flight is delayed by more than 120 minutes (the “Delay Threshold”). You will also receive an SMS to notify you of such emails. Access to the email account you provide at registration with TravelCare and the ability to display your lounge access voucher is a condition of use of the Service.
En forsinkelse som oppfyller eller overskrider forsinkelsesterskelen kan kunngjøres som én enkelt forsinkelsesperiode, eller som et resultat av flere trinnvise kortere forsinkelser som utgjør forsinkelsesterskelen.
Vi vil utelukkende stole på vårt flysporingssystem for å avgjøre om du har blitt kvalifisert for loungetilgang. Du aksepterer at vi ikke garanterer nøyaktigheten av flysporingssystemet, og du vil ikke stole på det for å spore flyets avgangstid.
In the event of a qualifying travel delay, a lounge access voucher will be provided to your email address for you on the same day of your flight travel. It cannot be used on any other day of your travel.
Bare de navngitte personene i e-postbekreftelsen vil være kvalifisert til å motta tjenesten.
Tjenesten leveres til deg på en ikke-overførbar, ikke-refunderbar og ikke-endringsbar basis. Ingen kontant- eller kredittalternativer vil bli tilbudt.
Du godtar uttrykkelig alle bruksbetingelser som gjelder for tjenesten («bruksvilkår») levert av oss. Våre vilkår og betingelser for loungetilgang finner du her: https://loungefinder.loungekey.com/pass/conditions-of-use.
Der det er aktuelt, ved å få tilgang til flyplassloungen, samtykker du i å overholde reglene og retningslinjene for loungen.
Denne tjenesten er gratis. Kunden forbeholder seg retten til å endre gebyret fra tid til annen.
If we fail to comply with these terms and conditions, we shall only be liable for the issuance of a participating lounge access replacement voucher. Replacement vouchers are non-refundable and cannot be exchanged for cash. We shall not be liable to reimburse you for any out of pocket costs or expenses or lounge access costs incurred by you at the airport should you choose to access the lounge at your own cost.
Vi vil ikke være ansvarlige for tap som følge av vår manglende overholdelse av disse vilkårene og betingelsene som faller inn under følgende kategorier:
Vi vil ikke være ansvarlige for manglende utførelse eller forsinkelse i utførelsen av noen av våre forpliktelser i henhold til disse vilkårene og betingelsene som er forårsaket av en hendelse utenfor vår kontroll. En hendelse utenfor vår kontroll betyr enhver handling eller hendelse utenfor vår rimelige kontroll, inkludert uten begrensning, streik, lockout eller andre arbeidskamper fra tredjeparter, sivil uro, opprør, invasjon, terrorangrep eller trussel om terrorangrep, krig (enten erklært eller ikke) eller trussel om eller forberedelse til krig, brann, eksplosjon, storm, flom, jordskjelv, innsynkning, epidemi eller annen naturkatastrofe, eller svikt i offentlige eller private telekommunikasjonsnettverk.
Ingenting i disse vilkårene og betingelsene ekskluderer eller begrenser vårt ansvar for noen sak der det ville være ulovlig for oss å ekskludere eller forsøke å ekskludere vårt ansvar.
Når du bruker tjenestene til en deltakende flyplasslounge, skal eventuelle tap eller ansvar som oppstår som følge av eller i forbindelse med bruk av en slik lounge være den deltakende loungens ansvar. Vi vil ikke delta i noen tvist mellom deg og noen deltakende lounger. Vi gir ingen garanti for varer eller tjenester som er tilgjengelige gjennom de deltakende loungene.
Du samtykker i at du vil forsvare og holde oss og våre selskaper, direktører, ledere, ansatte og agenter (samlet «de skadesløsholdte partene») skadesløs mot og holde hver skadesløs part skadesløs fra alle forpliktelser, skader, tap, krav, søksmål, dommer, kostnader og utgifter (inkludert rimelige advokathonorarer) for skade på eller død av enhver person eller skade på eller ødeleggelse av eiendom som oppstår som følge av din bruk av tjenesten, bortsett fra at slik erstatning ikke skal omfatte handlinger av grov uaktsomhet eller forsettlig forsømmelse av de skadesløsholdte partene.
Perioden for disse vilkårene og betingelsene opphører hvis tjenesten tilbakekalles av kunden.
You accept that communication with us will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Vi har rett til å endre eller avslutte disse vilkårene og betingelsene med umiddelbar virkning når som helst.
Hvis du har en klage på noen aspekter av tjenesten, kan du kontakte: customerservice@collinsongroup.smartdelay.com
Vi kan overføre våre rettigheter og forpliktelser i henhold til disse vilkårene og betingelsene til en annen organisasjon, og vi vil varsle deg skriftlig hvis dette skjer, men dette vil ikke påvirke dine rettigheter eller våre forpliktelser i henhold til disse vilkårene.
Denne kontrakten er mellom deg og oss. Ingen annen person skal ha noen rett til å håndheve noen av vilkårene.
Hvert av avsnittene i disse vilkårene og betingelsene fungerer separat. Hvis en domstol eller relevant myndighet bestemmer at noen av dem er ulovlige, vil de resterende avsnittene forbli i full kraft og virkning.
Hvis vi unnlater å insistere på at du utfører noen av dine forpliktelser i henhold til disse vilkårene og betingelsene, eller hvis vi ikke håndhever våre rettigheter mot deg, eller hvis vi forsinker med å gjøre det, vil det ikke bety at vi har gitt avkall på våre rettigheter mot deg og vil ikke bety at du ikke trenger å overholde disse forpliktelsene. Hvis vi frafaller et mislighold fra deg, vil vi bare gjøre det skriftlig, og det betyr ikke at vi automatisk vil frafalle senere mislighold fra deg.
Hvis det er noen meningskonflikt mellom den engelskspråklige versjonen av disse vilkårene og betingelsene og en versjon eller oversettelse av disse vilkårene og betingelsene, skal den engelskspråklige versjonen gjelde.
Disse vilkårene er underlagt engelsk lov. Du og vi er begge enige om å underkaste oss den eksklusive jurisdiksjonen til de engelske domstolene.
I disse bruksvilkårene skal følgende ord og uttrykk ha de betydningene som er angitt mot dem nedenfor:
Customer
means any person who participates in the Program.
Lounge/s
means a third party provider of airport or travel lounges which are available to Customers participating in Program.
Means of Access
means an eligible QR code, LoungeKey Pass or any such other form of access as detailed by Priority Pass in writing from time to time at its sole discretion.
Merchant of Record
means the organisation responsible for processing Customers payments for Lounge access through Program, including but not limited to, Priority Pass’ affiliates:
Priority Pass
means Priority Pass Limited of of 3 More London Riverside, London, SE1 2AQ, Company No. 02728518.
Program
means the LoungeKey Pass™ programme provided by Priority Pass designed to enable Customer access to Lounge using a Means of Access.
Conditions of Use: By participating in the Program, Customer agrees to and accepts these Conditions of Use. These Conditions of Use will prevail over any other terms and conditions provided to Customer in relation to purchase, or use of, Program. Priority Pass reserves the right at all times to make any changes to these Conditions of Use. Customer agrees that Priority Pass may provide notification by posting the Conditions of Use on the Program website, and that Customer use of Program constitutes agreement to the current Conditions of Use. Customers are advised to review these Conditions of Use prior to use of Program. Conditions of Use are effective as of the 8th May 2024 and will apply to use of Program from that point forward.
Terms: These Conditions of Use set out the terms relating to Program and use of Lounge or Merchant. Each Lounge or Merchant will have its own specific terms which will be outlined in the Lounge or Merchant description on Program website. By using the Lounge or merchant the Customer is accepting the Lounge or Merchant terms. Customer should read the Lounge or Merchant terms carefully before using the Lounge or Merchant.
Merchant of Record: The principal entity supplying Lounge and Merchant access for Program is as follows:(i) Priority Pass Limited for services within Europe, Middle East and Africa;(ii) Priority Pass, Inc. for services within North America, South America (excluding Peru) and Latin America;(iii) Priority Pass (A.P.) Limited for services within Asia Pacific (excluding People’s Republic of China, India and Taiwan);(iv) Collinson (Shanghai) Co. Ltd for services within People’s Republic of China;(v) Collinson Services India LLP for services within India; (vi) Collinson Peru S.A.C. for services within Peru; and (vii) Priority Pass (Asia) Pte. Ltd. for services within Taiwan.
Documentation: Admittance to a Lounge or Merchant is strictly conditional upon Customers possessing (i) a valid Means of Access, (ii) a valid boarding pass and (iii) any additional identification that the Lounge or Merchant may require from Customer and their guests, which may include passport, national identity card or driving license. Photograph of Means of Access will not be accepted as substitutes. Some Lounges or Merchants in Europe are located within designated Schengen areas of airport which means that access is only provided to these locations if Customer is travelling between Schengen countries (https://ec.europa.eu/home-affairs/policies/schengen-borders-and-visa/schengen-area_en).
Use of Lounge or Merchant: When presenting the Means of Access on entering a Lounge or Merchant, Customers are required to inform staff that they wish to enter Lounge or Merchant using the Program by referencing “LoungeKey Pass”. Staff will verify eligibility to enter the Lounge or Merchant by checking the Means of Access visually and then electronically recording the Means of Access through a card/code reader, or otherwise entering the details into a secure system. If requested, Customer must sign the card reader screen. The electronic record of Customer’s Means of Access will be considered valid evidence of Customer accessing Lounge or Merchant.
Means of Access on Device:Means of Access on Customer’s smartphone, tablet or other device may require inspection by staff, including the need for the member of staff to handle the device. Priority Pass accepts no liability for any damage caused to the device by Lounge staff.
Use and expiry: Means of Access is non-transferable and Customer may only use Lounge or Merchant up to and including the expiry date shown on the Means of Access. Means of Access may not be used by any person other than the named Customer.
Merchant Charges: Priority Pass is not responsible for any charges made by the Merchant in relation to any Merchant visit, whether authorised, unauthorised or incorrect.
Children:Applicability of Lounge access for children varies according to each specific Lounge’s or Merchant’s policies. Customer is advised to check the Lounge and Merchant description provided within the Lounge Finder link in the Program email for specific child-related provisions prior to using the Lounge or Merchant. Inclusion of children with regard to eligibility for the Lounge or Merchant is at the discretion of the Lounge or Merchant.
Behavioural Standards: Use of Lounge and Merchant is subject to Customer, guest and children behaving and dressing in accordance with the Lounge and Merchant terms and conditions, and any person not complying with such terms and conditions may be asked to vacate the Lounge or Merchant. Priority Pass is not liable for any loss suffered by Customer where a Lounge or Merchant has refused admission or Lounge or Merchant use because Customer or any guest has not complied with the terms of this Program or Lounge or Merchant terms and conditions.
Consumption Charges: The provision of alcoholic drinks, where local law permits, is at the discretion of each Lounge or Merchant location and in some cases may be limited or unavailable. In such cases Customer is responsible for paying any charges for additional consumption or for premium alcoholic drinks directly to Lounge or Merchant. See individual Lounge or Merchant descriptions for details.
Telephone and Wi-Fi: Telephone and Wi-Fi availability vary in each Lounge and Merchant and are provided at the Lounge’s and Merchant’s discretion. Free usage of telephone facilities is normally limited to local calls only. Charges for any other services are at the discretion of each Lounge or Merchant, and Customer is responsible for paying these directly to the Lounge or Merchant.
Flight Announcements:Lounges and Merchants have no obligation to announce flight information and Customer accepts that Priority Pass will not be held liable for any direct or indirect loss resulting out of any Customer or guest failing to board their flight. It is Customer’s responsibility to check the relevant entry requirements for any country being visited and to have the correct travel documentation for the journey.
Changes to Program: Priority Pass may amend the Program at any time upon providing 30 days’ notice in advance of such change. Where Customer receives Program through a payment card provider or other organisation, any changes will be notified to the payment card provider, who is responsible for advising Customer. In the event that Customer does not accept a change, Customer will have the right to terminate their Program by providing 30 days’ notice in writing directly to the payment card provider or other organisation who will be responsible for informing Priority Pass and liable for any costs Customer incurs as a result of its failure to inform Priority Pass of such termination.
Third Party Organisations: Lounges and Merchants are owned and operated by third party organisations. Customer and guests must abide by the rules and policies of each participating Lounge and Merchant location, and Customer accepts that provision of a Means of Access for a Lounge or Merchant does not guarantee access or continued access and is subject to capacity restrictions. Customer accepts that Priority Pass has no control over the Lounge’s or Merchant’s decision of whether to admit any Customer, the number of people allowed in at any time, facilities offered, the opening/closing times, the length of time which Customers may spend in Lounge or Merchant, any charges payable above and beyond those included, or the personnel employed. Priority Pass will use reasonable endeavours to ensure benefits and facilities are available as advertised, but Customer accepts that Priority Pass does not warrant nor guarantee in any way that any or all of the benefits and facilities will be available at the time of Customer’s visit.
Payments Between Customer and Lounge: Where applicable, access to specific Lounges or services within Lounge may require payment in addition to Customer’s Means of Access. This additional payment is managed by Lounge and Priority Pass accepts no liability for this transaction between Customer and Lounge.
Pre-Booking: Where applicable, Lounges may offer a pre-booking service at an additional charge, which is managed by Priority Pass or Lounge. The provider of the pre-booking service will be indicated on the pre-booking page and the service description on Program website and app. Where Lounge is Merchant of Record and processes the additional charge, Lounge is responsible for this service and transaction between Customer and Lounge. Any related pre-booking transaction or payment queries made via Lounge should be addressed to Lounge.
Where Priority Pass is Merchant of Record and processes the additional charge, Priority Pass is responsible for this service and transaction between Customer and Priority Pass. Any related pre-booking transaction or payment queries made via Priority Pass should be addressed to Priority Pass. Pre-booking service is subject to the Customer’s compliance with all applicable terms of these Conditions of Use and Lounge’s terms.
Third Party Links and Websites:Program website may contain links to websites, offers or programmes that are operated or owned by third parties that are not part of, or controlled by, Priority Pass. Priority Pass accepts no responsibility for the content of any such third party websites, or in relation to use of any Lounge or the redemption of any offers by third parties. Priority Pass will not be liable for any loss or damage that may arise from Customer’s use of any third party websites, offers or programmes.
Loss:Customer accepts that Priority Pass is not liable for any direct or indirect loss to Customer, or any guest, arising from the provision or non-provision, whether in whole or in part, of any of the advertised benefits and facilities. Customer accepts that Priority Pass is not liable for any loss or personal injury suffered inside a Lounge or Merchant by any person who has entered under the Program.
Personal Belongings: To the fullest extent allowed by law, Priority Pass accepts no responsibility for the actions of Customer or any guest when using any Lounge or Merchant or participating in Program, and will not be responsible for any personal belongings brought into a Lounge by Customer or their guest.
Lost or Stolen Means of Access: Priority Pass shall not be responsible for replacing any lost, stolen, damaged, or otherwise non-functional Means of Access, and shall not be liable for any inability of a Customer to access the Lounge or Merchant during any period that any Means of Access is being replaced or updated.
Invalid Means of Access: Any Lounge or Merchant accessed by Customer using an invalid Means of Access will be charged to Customer.
Cancellation by Priority Pass: Priority Pass reserves the right at any time in its sole discretion and without notice to terminate the Program. Where applicable, a refund of the Means of Access fee will be made provided revocation has not been made because of fraud or misuse by Customer. Priority Pass reserves the right to immediately cancel, without refund, any Means of Access where Customer is found to be in breach of these Conditions of Use.
Disputes: Priority Pass is not responsible for any disputes or claims that may occur between Customer and Lounges or Merchants, nor for any losses, costs, damages, or expenses incurred. Any claims or issues arising out of or in connection with the Program regarding Lounge access should be dealt with by Priority Pass. Customers with complaints relating to any Lounge access should, within six months of the relevant Lounge access make a complaint via one of the channels listed. Contact Priority Pass: – https://loungefinder.loungekey.com/en/pass/contact-us/ https://contactus.loungekey.com/pass
Indemnity: Customer agrees that s/he will defend and indemnify Priority Pass and its directors, officers, employees and agents (collectively ‘the indemnified parties’) against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of any Lounge or Merchant access by Customer or any other person accompanying Customer, except that such indemnification shall not extend to acts of gross negligence or willful misconduct by the indemnified parties.
Tax Liability: Priority Pass makes no representations as to any income, use, excise or other tax liability of Customers as a result of their Lounge or Merchant access. Customers are advised to check with their accountant or tax adviser for further information. Customer is solely responsible for any tax liability as a result of purchasing or using a Lounge or Program.
Personal Data: By participating in the Program, Customer’s Personal data provided via the TravelCare Website is collected in accordance with the TravelCare Privacy Policy. By participating in the Program, the Customer acknowledges and agrees that such data may subsequently be processed by Skycop under its Privacy Policy in the event of a service being triggered (e.g., flight disruption claims). For the SmartDelay service specifically, personal data may also be shared with Collinson Service Solutions Limited, which acts as an independent data controller, and processed in accordance with the SmartDelay Privacy Policy.
Sanctions: Customer represents and warrants that (i) Customer is not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a “terrorist supporting” country; and (ii) Customer is not listed on any U.S. government “watch list” of prohibited or restricted parties, including the Specially Designated Nationals list published by the Office of Foreign Assets Control of the U.S. Treasury or the Denied Persons List published by the U.S. Department of Commerce.
Overvåking: Priority Pass prøver hele tiden å forbedre tjenestene de tilbyr til kunder, og kan derfor av og til overvåke telefonsamtaler fra kunder for å opprettholde og forbedre tjenestene våre. Når samtaler tas opp, kan kunden få tilgang til sine egne telefonopptak og samtalekostnader ved å sende inn forespørselen skriftlig til Priority Pass.
Jurisdiksjon: I den grad det er tillatt i henhold til lokale lover eller forskrifter, skal disse bruksvilkårene styres av og tolkes i samsvar med engelsk lov, og Priority Pass og kunden skal underkaste seg den eksklusive jurisdiksjonen til engelske domstoler for å løse eventuelle tvister som oppstår som følge av dem.
Enforceability: Any provision of these Conditions of Use declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions of these Conditions of Use
Konflikt: Hvis det er noen meningskonflikt mellom den engelskspråklige versjonen av disse bruksvilkårene og en versjon eller oversettelse, skal den engelskspråklige versjonen gjelde.
Vi beklager at du ønsker å avslutte. Hvis du er sikker på avgjørelsen din, vennligst fyll inn abonnementsdetaljene nedenfor.
Nederlandsk 
Engelsk 
Estonian 
Gresk 
Litauisk 
Polsk 
Portugisisk 
Rumensk 
Fransk 
Italiensk 
Latvisk 
Spansk 
Islandsk 
Tysk 
Bulgarian 
Albansk 
Portugisisk 
Arabisk 
Bosnisk 
Czech 
Kroatisk 
Danish 
catalan 
Armensk 
Makedonsk 
Slovensk 
Russisk 
Serbisk 
Turkish 
Ukrainsk 
Yiddish 
Ungarsk 
Swedish