{"id":2546,"date":"2025-08-29T08:28:09","date_gmt":"2025-08-29T08:28:09","guid":{"rendered":"http:\/\/104.248.20.184:8000\/?page_id=2546"},"modified":"2025-08-29T09:00:25","modified_gmt":"2025-08-29T09:00:25","slug":"luggage-protection-faq","status":"publish","type":"page","link":"https:\/\/travelwithcare.io\/uk\/luggage-protection-faq\/","title":{"rendered":"Luggage Protection FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2546\" class=\"elementor elementor-2546\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87f7941 e-flex e-con-boxed e-con e-parent\" data-id=\"87f7941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c0e517 e-con-full e-flex e-con e-child\" data-id=\"7c0e517\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-701ff71 hidden elementor-widget elementor-widget-html\" data-id=\"701ff71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n  const navLinks = document.querySelectorAll(\".sidebar-navigation ul li a\");\n  const navItems = document.querySelectorAll(\".sidebar-navigation ul li\");\n  const fill     = document.querySelector(\".scroll-indicator-fill\");\n\n  if (!navLinks.length || !navItems.length || !fill) return;\n\n  \/\/ smooth scroll\n  navLinks.forEach(link => {\n    link.addEventListener(\"click\", function (e) {\n      e.preventDefault();\n      const target = document.querySelector(this.getAttribute(\"href\"));\n      if (!target) return;\n\n      const headerOffset = 150;\n      const elementPosition = target.getBoundingClientRect().top + window.scrollY;\n      const offsetPosition  = elementPosition - headerOffset;\n\n      window.scrollTo({ top: offsetPosition, behavior: \"smooth\" });\n    });\n  });\n\n  const sectionMap = Array.from(navLinks).map(link => {\n    const el = document.querySelector(link.getAttribute(\"href\"));\n    return { element: el };\n  });\n\n  let lastScrollY = window.scrollY;\n\n  function getHeightWithMargin(el) {\n    const style = window.getComputedStyle(el);\n    const h    = el.offsetHeight;\n    const mt   = parseFloat(style.marginTop) || 0;\n    const mb   = parseFloat(style.marginBottom) || 0;\n    return h + mt + mb;\n  }\n\n  function sumHeightsUntil(indexExcl) {\n    \/\/ saberi od 0 do (indexExcl - 1)\n    let sum = 0;\n    for (let i = 0; i < indexExcl && i < navItems.length; i++) {\n      sum += getHeightWithMargin(navItems[i]);\n    }\n    return sum;\n  }\n\n  function onScroll() {\n    const activateOffset   = 150;\n    const deactivateOffset = 150;\n\n    const currentScrollY = window.scrollY;\n    const scrollingDown  = currentScrollY > lastScrollY;\n    lastScrollY = currentScrollY;\n\n    \/\/ 1) Aktivacija\/deaktivacija stavki menija\n    sectionMap.forEach(({ element }, index) => {\n      if (!element) return;\n      const rect = element.getBoundingClientRect();\n      const top  = rect.top;\n\n      if (scrollingDown && top > window.innerHeight) {\n        navItems[index].classList.remove(\"active\");\n        return;\n      }\n\n      if (top <= activateOffset && top >= -rect.height) {\n        navItems[index].classList.add(\"active\");\n      } else if (top > deactivateOffset) {\n        navItems[index].classList.remove(\"active\");\n      }\n    });\n\n    \/\/ 2) Izra\u010dun visine indikator trake\n    \/\/ umesto \"ako je >2, saberi 7\", tra\u017eimo poslednji aktivni indeks\n    let activeCount = 0;\n    let lastActiveIndex = -1;\n    navItems.forEach((item, i) => {\n      if (item.classList.contains(\"active\")) {\n        activeCount++;\n        lastActiveIndex = i;\n      }\n    });\n\n    if (activeCount < 2) {\n      \/\/ 0 ili 1 aktivan -> nema popune\n      fill.style.height = \"0px\";\n      return;\n    }\n\n    \/\/ \u017eeljeno pona\u0161anje kao i ranije:\n    \/\/ - kad su ta\u010dno 2 aktivna -> visina prve stavke\n    \/\/ - kad je vi\u0161e od 2 -> visina svih stavki do poslednje aktivne (BEZ nje)\n    if (activeCount === 2) {\n      fill.style.height = getHeightWithMargin(navItems[0]) + \"px\";\n      return;\n    }\n\n    \/\/ activeCount > 2\n    \/\/ lastActiveIndex mo\u017ee biti npr. 3 -> saberi 0,1,2\n    const heightSum = sumHeightsUntil(Math.max(0, lastActiveIndex));\n    fill.style.height = heightSum + \"px\";\n  }\n\n  window.addEventListener(\"scroll\", onScroll, { passive: true });\n  onScroll();\n});\n\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb5af6 e-con-full e-flex e-con e-child\" data-id=\"bbb5af6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d4a5a83 e-con-full hero-section e-flex e-con e-child\" data-id=\"d4a5a83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-400f245 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"400f245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"51\" src=\"https:\/\/travelwithcare.io\/wp-content\/uploads\/2025\/08\/Primary-large-button-1.png\" class=\"attachment-full size-full wp-image-2475\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4aeaf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ec4aeaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Luggage Protection FAQ<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af37100 below-hero-section e-con-full e-flex e-con e-child\" data-id=\"af37100\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8094858 e-con-full below-hero-section e-flex e-con e-child\" data-id=\"8094858\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7f48d8a e-con-full e-flex e-con e-child\" data-id=\"7f48d8a\" data-element_type=\"container\" data-e-type=\"container\" id=\"sticky\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fca1080 sidebar-navigation elementor-widget elementor-widget-html\" data-id=\"fca1080\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3>Questions<\/h3>\n<div class=\"inner-links-nav\">\n    <div class=\"scroll-indicator-bg\">\n    <div class=\"scroll-indicator-fill\"><\/div>\n<\/div>\n<ul>\n    <li><a href=\"#what-is-luggage\">1. What is Luggage Protection?<\/a><\/li>\n    <li><a href=\"#how-doese\">2. How does it work?<\/a><\/li>\n    <li><a href=\"#how-do-i-activate-title\">3. How do I activate Luggage Protection?<\/a><\/li>\n    <li><a href=\"#what-shuld-i-do-title\">4. What should I do if my baggage is delayed or lost?<\/a><\/li>\n    <li><a href=\"#what-is-the\">5. What is the coverage amount?<\/a><\/li>\n    <li><a href=\"#how-will-i\">6. How will I receive compensation?<\/a><\/li>\n    <li><a href=\"#does-this-replace\">7. Does this replace airline compensation?<\/a><\/li>\n    <li><a href=\"#is-there-a-limit\">8. Is there a limit to how many times I can use it?<\/a><\/li>\n<\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c7e9b5 e-con-full below-hero-right e-flex e-con e-child\" data-id=\"2c7e9b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1687f fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"2c1687f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-luggage\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. What is Luggage Protection?<\/h3><p>Luggage Protection, powered by Blue Ribbon Bags (BRB), ensures assistance and compensation if your checked baggage is delayed or lost. BRB actively tracks your baggage with the airline, and if it\u2019s not returned within 96 hours, you receive coverage from \u20ac1,000 per passenger \u2014 regardless of the airline\u2019s decision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e69dcf fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"7e69dcf\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-doese\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>2. How does it work?<\/h3><ul><li>Luggage Protection is included in your Travel Care plan.<\/li><li>Once your flight details are registered, BRB monitors your checked baggage in real time.<\/li><li>If your baggage is delayed or lost, BRB steps in to locate it and coordinate with the airline.<\/li><li>If not returned within 96 hours, you receive compensation according to your plan, starting from \u20ac1,000.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69adfc7 elementor-widget elementor-widget-text-editor\" data-id=\"69adfc7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-do-i-activate-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. How do I activate SmartDelay?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0988c63 e-con-full e-flex e-con e-child\" data-id=\"0988c63\" data-element_type=\"container\" data-e-type=\"container\" id=\"how-do-i-activate\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd1677 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"dbd1677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong>\u00a0<\/h4><p>When you purchase Travel Care and provide your flight details (PNR, passenger names, travel dates), these are automatically sent to BRB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9000b08 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"9000b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong>\u00a0<\/h4><p>BRB issues a Service Contract and sends it to you by email. This includes:<\/p><ul><li>Your BRB Confirmation Number.<\/li><li>A link to report any baggage delay.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d83e3 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"54d83e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong>\u00a0<\/h4><p>Keep this email safe \u2014 it contains everything needed if you experience baggage issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-530ef87 elementor-widget elementor-widget-text-editor\" data-id=\"530ef87\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>4. What should I do if my baggage is delayed or lost?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eefffc e-con-full e-flex e-con e-child\" data-id=\"7eefffc\" data-element_type=\"container\" data-e-type=\"container\" id=\"what-shuld-i-do\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f7e3e9 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"4f7e3e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong>\u00a0<\/h4><p>Report to the airline immediately at the baggage claim desk. Obtain a Property Irregularity Report (PIR).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d2952 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"a1d2952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong>\u00a0<\/h4><p>Go to the link provided in your BRB confirmation email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f234243 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"f234243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong>\u00a0<\/h4><p>Submit<\/p><ul><li>Your PIR number.<\/li><li>Your BRB Confirmation Number.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11641f inner-box elementor-widget elementor-widget-text-editor\" data-id=\"b11641f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>4.<\/strong>\u00a0<\/h4><p>BRB will begin tracking your baggage and providing updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d82f2 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"50d82f2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-the\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>5. What is the coverage amount?<\/h3><ul><li>Coverage starts from \u20ac1,000 per passenger if your baggage is not returned within 96 hours of your scheduled arrival.<\/li><li>The exact coverage depends on your Travel Care plan.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70c598 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c70c598\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-will-i\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>6. How will I receive compensation?<\/h3><p>If your baggage is not delivered within the covered time frame, BRB will issue the payment directly to you, regardless of whether the airline compensates you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856c4a5 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"856c4a5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"does-this-replace\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>7. Does this replace airline compensation?<\/h3><p>No. This is an additional benefit\u00a0that works alongside any airline compensation you may be entitled to.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c104610 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c104610\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"is-there-a-limit\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>8. Is there a limit to how many times I can use it?<\/h3><p>You are covered for each eligible flight under your active Travel Care plan, for all passengers included in the booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Luggage Protection FAQ Questions 1. What is Luggage Protection? 2. How does it work? 3. How do I activate Luggage Protection? 4. What should I do if my baggage is delayed or lost? 5. What is the coverage amount? 6. How will I receive compensation? 7. Does this replace airline compensation? 8. Is there a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2546","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/pages\/2546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/comments?post=2546"}],"version-history":[{"count":70,"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/pages\/2546\/revisions"}],"predecessor-version":[{"id":2620,"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/pages\/2546\/revisions\/2620"}],"wp:attachment":[{"href":"https:\/\/travelwithcare.io\/uk\/wp-json\/wp\/v2\/media?parent=2546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}