{"id":4022,"date":"2025-08-29T08:28:09","date_gmt":"2025-08-29T08:28:09","guid":{"rendered":"http:\/\/104.248.20.184:8000\/faq-de-luggage-protection\/"},"modified":"2025-09-24T07:44:50","modified_gmt":"2025-09-24T07:44:50","slug":"faq-de-luggage-protection","status":"publish","type":"page","link":"https:\/\/travelwithcare.io\/pt-pt\/faq-de-luggage-protection\/","title":{"rendered":"FAQ de Luggage Protection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4022\" class=\"elementor elementor-4022 elementor-2546\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87f7941 e-flex e-con-boxed e-con e-parent\" data-id=\"87f7941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c0e517 e-con-full e-flex e-con e-child\" data-id=\"7c0e517\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-701ff71 hidden elementor-widget elementor-widget-html\" data-id=\"701ff71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>document.addEventListener(\"DOMContentLoaded\", function () {\n  const navLinks = document.querySelectorAll(\".sidebar-navigation ul li a\");\n  const navItems = document.querySelectorAll(\".sidebar-navigation ul li\");\n  const fill     = document.querySelector(\".scroll-indicator-fill\");\n\n  if (!navLinks.length || !navItems.length || !fill) return;\n\n  \/\/ smooth scroll\n  navLinks.forEach(link => {\n    link.addEventListener(\"click\", function (e) {\n      e.preventDefault();\n      const target = document.querySelector(this.getAttribute(\"href\"));\n      if (!target) return;\n\n      const headerOffset = 150;\n      const elementPosition = target.getBoundingClientRect().top + window.scrollY;\n      const offsetPosition  = elementPosition - headerOffset;\n\n      window.scrollTo({ top: offsetPosition, behavior: \"smooth\" });\n    });\n  });\n\n  const sectionMap = Array.from(navLinks).map(link => {\n    const el = document.querySelector(link.getAttribute(\"href\"));\n    return { element: el };\n  });\n\n  let lastScrollY = window.scrollY;\n\n  function getHeightWithMargin(el) {\n    const style = window.getComputedStyle(el);\n    const h    = el.offsetHeight;\n    const mt   = parseFloat(style.marginTop) || 0;\n    const mb   = parseFloat(style.marginBottom) || 0;\n    return h + mt + mb;\n  }\n\n  function sumHeightsUntil(indexExcl) {\n    \/\/ saberi od 0 do (indexExcl - 1)\n    let sum = 0;\n    for (let i = 0; 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O que \u00e9 o Luggage Protection?<\/a><\/li>\n    <li><a href=\"#how-doese\">2. Como funciona?<\/a><\/li>\n    <li><a href=\"#how-do-i-activate-title\">3. Como ativo o Luggage Protection?<\/a><\/li>\n    <li><a href=\"#what-shuld-i-do-title\">4. O que devo fazer se a minha bagagem se atrasar ou for extraviada?<\/a><\/li>\n    <li><a href=\"#what-is-the\">5. Qual \u00e9 o valor da cobertura?<\/a><\/li>\n    <li><a href=\"#how-will-i\">6. Como vou receber a indemniza\u00e7\u00e3o?<\/a><\/li>\n    <li><a href=\"#does-this-replace\">7. Isto substitui a indemniza\u00e7\u00e3o da companhia a\u00e9rea?<\/a><\/li>\n    <li><a href=\"#is-there-a-limit\">8. Existe um limite para o n\u00famero de vezes que posso us\u00e1-lo?<\/a><\/li>\n<\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c7e9b5 e-con-full below-hero-right e-flex e-con e-child\" data-id=\"2c7e9b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1687f fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"2c1687f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-luggage\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. O que \u00e9 o Luggage Protection?<\/h3><p>O Luggage Protection, oferecido pela Blue Ribbon Bags (BRB), garante assist\u00eancia e indemniza\u00e7\u00e3o em caso de atraso ou extravio da sua bagagem de por\u00e3o. A BRB acompanha ativamente a sua bagagem junto da companhia a\u00e9rea e, se n\u00e3o for devolvida no prazo de 96 horas, recebe uma cobertura a partir de 1000\u20ac por passageiro \u2014 independentemente da decis\u00e3o da companhia a\u00e9rea. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e69dcf fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"7e69dcf\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-doese\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>2. Como funciona?<\/h3><ul><li>O Luggage Protection est\u00e1 inclu\u00eddo no seu plano Travel Care.<\/li><li>Ap\u00f3s o registo dos detalhes do seu voo, a BRB monitoriza a sua bagagem de por\u00e3o em tempo real.<\/li><li>Se a sua bagagem se atrasar ou for extraviada, a BRB interv\u00e9m para a localizar e coordenar com a companhia a\u00e9rea.<\/li><li>Se n\u00e3o for devolvida no prazo de 96 horas, receber\u00e1 uma indemniza\u00e7\u00e3o de acordo com o seu plano, a partir de 1000\u20ac.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69adfc7 elementor-widget elementor-widget-text-editor\" data-id=\"69adfc7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-do-i-activate-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. Como ativo o SmartDelay?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0988c63 e-con-full e-flex e-con e-child\" data-id=\"0988c63\" data-element_type=\"container\" data-e-type=\"container\" id=\"how-do-i-activate\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd1677 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"dbd1677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong> <\/h4><p>Quando adquire o Travel Care e fornece os detalhes do seu voo (PNR, nomes dos passageiros, datas da viagem), estes s\u00e3o automaticamente enviados para o BRB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9000b08 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"9000b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong> <\/h4><p>O BRB emite um Contrato de Servi\u00e7o e envia-lho por e-mail. Este inclui: <\/p><ul><li>O seu N\u00famero de Confirma\u00e7\u00e3o BRB.<\/li><li>Um link para comunicar qualquer atraso de bagagem.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d83e3 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"54d83e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong> <\/h4><p>Guarde este e-mail em seguran\u00e7a \u2014 cont\u00e9m tudo o que precisa caso tenha problemas com a sua bagagem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-530ef87 elementor-widget elementor-widget-text-editor\" data-id=\"530ef87\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>4. O que devo fazer se a minha bagagem se atrasar ou for extraviada?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eefffc e-con-full e-flex e-con e-child\" data-id=\"7eefffc\" data-element_type=\"container\" data-e-type=\"container\" id=\"what-shuld-i-do\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f7e3e9 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"4f7e3e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong> <\/h4><p>Dirija-se imediatamente \u00e0 companhia a\u00e9rea no balc\u00e3o de recolha de bagagem. Obtenha um Relat\u00f3rio de Irregularidade de Propriedade (PIR). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d2952 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"a1d2952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong> <\/h4><p>Aceda ao link disponibilizado no seu e-mail de confirma\u00e7\u00e3o do BRB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f234243 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"f234243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong> <\/h4><p>Envie<\/p><ul><li>O seu n\u00famero PIR.<\/li><li>O seu N\u00famero de Confirma\u00e7\u00e3o BRB.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11641f inner-box elementor-widget elementor-widget-text-editor\" data-id=\"b11641f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>4.<\/strong> <\/h4><p>A BRB vai come\u00e7ar a rastrear a sua bagagem e a fornecer atualiza\u00e7\u00f5es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d82f2 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"50d82f2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-the\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>5. Qual \u00e9 o valor da cobertura?<\/h3><ul><li>A cobertura come\u00e7a nos 1000\u20ac por passageiro se a sua bagagem n\u00e3o for devolvida no prazo de 96 horas ap\u00f3s a sua chegada prevista.<\/li><li>A cobertura exata depende do seu plano Travel Care.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70c598 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c70c598\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-will-i\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>6. Como vou receber a indemniza\u00e7\u00e3o?<\/h3><p>Se a sua bagagem n\u00e3o for entregue dentro do prazo coberto, a BRB emitir\u00e1 o pagamento diretamente para si, independentemente de a companhia a\u00e9rea o compensar ou n\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856c4a5 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"856c4a5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"does-this-replace\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>7. Isto substitui a indemniza\u00e7\u00e3o da companhia a\u00e9rea?<\/h3><p>N\u00e3o. Este \u00e9 um benef\u00edcio adicional que funciona em conjunto com qualquer indemniza\u00e7\u00e3o da companhia a\u00e9rea a que possa ter direito. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c104610 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c104610\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"is-there-a-limit\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>8. Existe um limite para o n\u00famero de vezes que posso us\u00e1-lo?<\/h3><p>Est\u00e1 coberto para cada voo eleg\u00edvel no seu plano Travel Care ativo, para todos os passageiros inclu\u00eddos na reserva.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ de Luggage Protection Perguntas 1. O que \u00e9 o Luggage Protection? 2. Como funciona? 3. Como ativo o Luggage Protection? 4. O que devo fazer se a minha bagagem se atrasar ou for extraviada? 5. Qual \u00e9 o valor da cobertura? 6. Como vou receber a indemniza\u00e7\u00e3o? 7. Isto substitui a indemniza\u00e7\u00e3o da companhia [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4022","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/pages\/4022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/comments?post=4022"}],"version-history":[{"count":1,"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/pages\/4022\/revisions"}],"predecessor-version":[{"id":4024,"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/pages\/4022\/revisions\/4024"}],"wp:attachment":[{"href":"https:\/\/travelwithcare.io\/pt-pt\/wp-json\/wp\/v2\/media?parent=4022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}