{"id":3255,"date":"2025-08-29T08:28:09","date_gmt":"2025-08-29T08:28:09","guid":{"rendered":"http:\/\/104.248.20.184:8000\/luggage-protection-faq\/"},"modified":"2025-09-23T09:44:39","modified_gmt":"2025-09-23T09:44:39","slug":"luggage-protection-faq","status":"publish","type":"page","link":"https:\/\/travelwithcare.io\/fr\/luggage-protection-faq\/","title":{"rendered":"FAQ Protection Bagages"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3255\" class=\"elementor elementor-3255 elementor-2546\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87f7941 e-flex e-con-boxed e-con e-parent\" data-id=\"87f7941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c0e517 e-con-full e-flex e-con e-child\" data-id=\"7c0e517\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-701ff71 hidden elementor-widget elementor-widget-html\" data-id=\"701ff71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>document.addEventListener(\"DOMContentLoaded\", function () {\n  const navLinks = document.querySelectorAll(\".sidebar-navigation ul li a\");\n  const navItems = document.querySelectorAll(\".sidebar-navigation ul li\");\n  const fill     = document.querySelector(\".scroll-indicator-fill\");\n\n  if (!navLinks.length || !navItems.length || !fill) return;\n\n  \/\/ smooth scroll\n  navLinks.forEach(link => {\n    link.addEventListener(\"click\", function (e) {\n      e.preventDefault();\n      const target = document.querySelector(this.getAttribute(\"href\"));\n      if (!target) return;\n\n      const headerOffset = 150;\n      const elementPosition = target.getBoundingClientRect().top + window.scrollY;\n      const offsetPosition  = elementPosition - headerOffset;\n\n      window.scrollTo({ top: offsetPosition, behavior: \"smooth\" });\n    });\n  });\n\n  const sectionMap = Array.from(navLinks).map(link => {\n    const el = document.querySelector(link.getAttribute(\"href\"));\n    return { element: el };\n  });\n\n  let lastScrollY = window.scrollY;\n\n  function getHeightWithMargin(el) {\n    const style = window.getComputedStyle(el);\n    const h    = el.offsetHeight;\n    const mt   = parseFloat(style.marginTop) || 0;\n    const mb   = parseFloat(style.marginBottom) || 0;\n    return h + mt + mb;\n  }\n\n  function sumHeightsUntil(indexExcl) {\n    \/\/ saberi od 0 do (indexExcl - 1)\n    let sum = 0;\n    for (let i = 0; i < indexExcl && i < navItems.length; i++) {\n      sum += getHeightWithMargin(navItems[i]);\n    }\n    return sum;\n  }\n\n  function onScroll() {\n    const activateOffset   = 150;\n    const deactivateOffset = 150;\n\n    const currentScrollY = window.scrollY;\n    const scrollingDown  = currentScrollY > lastScrollY;\n    lastScrollY = currentScrollY;\n\n    \/\/ 1) Aktivacija\/deaktivacija stavki menija\n    sectionMap.forEach(({ element }, index) => {\n      if (!element) return;\n      const rect = element.getBoundingClientRect();\n      const top  = rect.top;\n\n      if (scrollingDown && top > window.innerHeight) {\n        navItems[index].classList.remove(\"active\");\n        return;\n      }\n\n      if (top <= activateOffset && top >= -rect.height) {\n        navItems[index].classList.add(\"active\");\n      } else if (top > deactivateOffset) {\n        navItems[index].classList.remove(\"active\");\n      }\n    });\n\n    \/\/ 2) Izra\u010dun visine indikator trake\n    \/\/ umesto \"ako je >2, saberi 7\", tra\u017eimo poslednji aktivni indeks\n    let activeCount = 0;\n    let lastActiveIndex = -1;\n    navItems.forEach((item, i) => {\n      if (item.classList.contains(\"active\")) {\n        activeCount++;\n        lastActiveIndex = i;\n      }\n    });\n\n    if (activeCount < 2) {\n      \/\/ 0 ili 1 aktivan -> nema popune\n      fill.style.height = \"0px\";\n      return;\n    }\n\n    \/\/ \u017eeljeno pona\u0161anje kao i ranije:\n    \/\/ - kad su ta\u010dno 2 aktivna -> visina prve stavke\n    \/\/ - kad je vi\u0161e od 2 -> visina svih stavki do poslednje aktivne (BEZ nje)\n    if (activeCount === 2) {\n      fill.style.height = getHeightWithMargin(navItems[0]) + \"px\";\n      return;\n    }\n\n    \/\/ activeCount > 2\n    \/\/ lastActiveIndex mo\u017ee biti npr. 3 -> saberi 0,1,2\n    const heightSum = sumHeightsUntil(Math.max(0, lastActiveIndex));\n    fill.style.height = heightSum + \"px\";\n  }\n\n  window.addEventListener(\"scroll\", onScroll, { passive: true });\n  onScroll();\n});\n\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb5af6 e-con-full e-flex e-con e-child\" data-id=\"bbb5af6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d4a5a83 e-con-full hero-section e-flex e-con e-child\" data-id=\"d4a5a83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-400f245 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"400f245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"51\" src=\"https:\/\/travelwithcare.io\/wp-content\/uploads\/2025\/08\/Primary-large-button-1.png\" class=\"attachment-full size-full wp-image-3656\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4aeaf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ec4aeaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>FAQ Protection Bagages<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af37100 below-hero-section e-con-full e-flex e-con e-child\" data-id=\"af37100\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8094858 e-con-full below-hero-section e-flex e-con e-child\" data-id=\"8094858\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7f48d8a e-con-full e-flex e-con e-child\" data-id=\"7f48d8a\" data-element_type=\"container\" data-e-type=\"container\" id=\"sticky\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fca1080 sidebar-navigation elementor-widget elementor-widget-html\" data-id=\"fca1080\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3>Questions<\/h3>\n<div class=\"inner-links-nav\">\n    <div class=\"scroll-indicator-bg\">\n    <div class=\"scroll-indicator-fill\"><\/div>\n<\/div>\n<ul>\n    <li><a href=\"#what-is-luggage\">1. Qu'est-ce que la Protection Bagages?<\/a><\/li>\n    <li><a href=\"#how-doese\">2. Comment \u00e7a marche?<\/a><\/li>\n    <li><a href=\"#how-do-i-activate-title\">3. Comment activer la Protection Bagages?<\/a><\/li>\n    <li><a href=\"#what-shuld-i-do-title\">4. Que dois-je faire si mon bagage est retard\u00e9 ou perdu?<\/a><\/li>\n    <li><a href=\"#what-is-the\">5. Quel est le montant de la couverture?<\/a><\/li>\n    <li><a href=\"#how-will-i\">6. Comment vais-je recevoir l\u2019indemnisation?<\/a><\/li>\n    <li><a href=\"#does-this-replace\">7. Cela remplace-t-il l'indemnisation de la compagnie a\u00e9rienne?<\/a><\/li>\n    <li><a href=\"#is-there-a-limit\">8. Y a-t-il une limite au nombre d\u2019utilisations ?<\/a><\/li>\n<\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c7e9b5 e-con-full below-hero-right e-flex e-con e-child\" data-id=\"2c7e9b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1687f fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"2c1687f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-luggage\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. Qu&rsquo;est-ce que la Protection Bagages?<\/h3><p>La Protection Bagages, propuls\u00e9e par Blue Ribbon Bags (BRB), assure une assistance et une indemnisation si votre bagage enregistr\u00e9 est retard\u00e9 ou perdu. BRB suit activement votre bagage avec la compagnie a\u00e9rienne, et s&rsquo;il n&rsquo;est pas restitu\u00e9 dans les 96 heures, vous recevez une couverture \u00e0 partir de 1 000 \u20ac par passager &#8211; ind\u00e9pendamment de la d\u00e9cision de la compagnie a\u00e9rienne. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e69dcf fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"7e69dcf\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-doese\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>2. Comment \u00e7a marche?<\/h3><ul><li>La Protection Bagages est incluse dans votre forfait Travel Care.<\/li><li>Une fois les d\u00e9tails de votre vol enregistr\u00e9s, BRB surveille votre bagage enregistr\u00e9 en temps r\u00e9el.<\/li><li>Si votre bagage est retard\u00e9 ou perdu, BRB intervient pour le localiser et coordonner avec la compagnie a\u00e9rienne.<\/li><li>S&rsquo;il n&rsquo;est pas restitu\u00e9 dans les 96 heures, vous recevez une indemnisation selon votre forfait, \u00e0 partir de 1 000 \u20ac.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69adfc7 elementor-widget elementor-widget-text-editor\" data-id=\"69adfc7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-do-i-activate-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. Comment activer la Protection Bagages?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0988c63 e-con-full e-flex e-con e-child\" data-id=\"0988c63\" data-element_type=\"container\" data-e-type=\"container\" id=\"how-do-i-activate\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd1677 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"dbd1677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong> <\/h4><p>Lorsque vous achetez Travel Care et fournissez vos d\u00e9tails de vol (PNR, noms des passagers, dates de voyage), ceux-ci sont automatiquement envoy\u00e9s \u00e0 BRB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9000b08 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"9000b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong> <\/h4><p>BRB \u00e9met un Contrat de Service et vous l&rsquo;envoie par email. Celui-ci inclut: <\/p><ul><li>Votre Num\u00e9ro de Confirmation BRB.<\/li><li>Un lien pour signaler tout retard de bagage.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d83e3 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"54d83e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong> <\/h4><p>Conservez cet email en lieu s\u00fbr &#8211; il contient tout ce dont vous avez besoin en cas de probl\u00e8me de bagage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-530ef87 elementor-widget elementor-widget-text-editor\" data-id=\"530ef87\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>4. Que dois-je faire si mon bagage est retard\u00e9 ou perdu?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eefffc e-con-full e-flex e-con e-child\" data-id=\"7eefffc\" data-element_type=\"container\" data-e-type=\"container\" id=\"what-shuld-i-do\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f7e3e9 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"4f7e3e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong> <\/h4><p>Signalez imm\u00e9diatement \u00e0 la compagnie a\u00e9rienne au comptoir de r\u00e9clamation des bagages. Obtenez un Rapport d&rsquo;Irregularit\u00e9 de Propri\u00e9t\u00e9 (PIR). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d2952 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"a1d2952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong> <\/h4><p>Allez sur le lien fourni dans votre email de confirmation BRB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f234243 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"f234243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong> <\/h4><p>Submit<\/p><ul><li>Votre num\u00e9ro PIR.<\/li><li>Votre Num\u00e9ro de Confirmation BRB.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11641f inner-box elementor-widget elementor-widget-text-editor\" data-id=\"b11641f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>4.<\/strong> <\/h4><p>BRB commencera \u00e0 suivre votre bagage et \u00e0 fournir des mises \u00e0 jour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d82f2 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"50d82f2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-the\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>5. Quel est le montant de la couverture?<\/h3><ul><li>La couverture commence \u00e0 partir de 1 000 \u20ac par passager si votre bagage n&rsquo;est pas restitu\u00e9 dans les 96 heures suivant votre arriv\u00e9e pr\u00e9vue.<\/li><li>La couverture exacte d\u00e9pend de votre forfait Travel Care.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70c598 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c70c598\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-will-i\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>6. Comment vais-je recevoir l\u2019indemnisation?<\/h3><p>Si votre bagage n&rsquo;est pas livr\u00e9 dans le d\u00e9lai couvert, BRB versera le paiement directement \u00e0 vous, que la compagnie a\u00e9rienne vous indemnise ou non.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856c4a5 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"856c4a5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"does-this-replace\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>7. Cela remplace-t-il l&rsquo;indemnisation de la compagnie a\u00e9rienne?<\/h3><p>Non. Il s&rsquo;agit d&rsquo;un avantage suppl\u00e9mentaire qui fonctionne conjointement avec toute indemnisation \u00e0 laquelle vous pourriez avoir droit de la part de la compagnie a\u00e9rienne. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c104610 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c104610\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"is-there-a-limit\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>8. Y a-t-il une limite au nombre d\u2019utilisations?<\/h3><p>Vous \u00eates couvert pour chaque vol \u00e9ligible sous votre forfait Travel Care actif, pour tous les passagers inclus dans la r\u00e9servation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Protection Bagages Questions 1. Qu&rsquo;est-ce que la Protection Bagages? 2. Comment \u00e7a marche? 3. Comment activer la Protection Bagages? 4. Que dois-je faire si mon bagage est retard\u00e9 ou perdu? 5. Quel est le montant de la couverture? 6. Comment vais-je recevoir l\u2019indemnisation? 7. Cela remplace-t-il l&rsquo;indemnisation de la compagnie a\u00e9rienne? 8. Y a-t-il [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3255","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/pages\/3255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/comments?post=3255"}],"version-history":[{"count":5,"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/pages\/3255\/revisions"}],"predecessor-version":[{"id":3982,"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/pages\/3255\/revisions\/3982"}],"wp:attachment":[{"href":"https:\/\/travelwithcare.io\/fr\/wp-json\/wp\/v2\/media?parent=3255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}