{"id":4076,"date":"2025-08-29T08:28:09","date_gmt":"2025-08-29T08:28:09","guid":{"rendered":"http:\/\/104.248.20.184:8000\/preguntas-frecuentes-sobre-proteccion-de-equipaje\/"},"modified":"2025-09-26T12:46:29","modified_gmt":"2025-09-26T12:46:29","slug":"preguntas-frecuentes-sobre-proteccion-de-equipaje","status":"publish","type":"page","link":"https:\/\/travelwithcare.io\/es\/preguntas-frecuentes-sobre-proteccion-de-equipaje\/","title":{"rendered":"Preguntas Frecuentes sobre Protecci\u00f3n de Equipaje"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4076\" class=\"elementor elementor-4076 elementor-2546\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87f7941 e-flex e-con-boxed e-con e-parent\" data-id=\"87f7941\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c0e517 e-con-full e-flex e-con e-child\" data-id=\"7c0e517\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-701ff71 hidden elementor-widget elementor-widget-html\" data-id=\"701ff71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>document.addEventListener(\"DOMContentLoaded\", function () {\n  const navLinks = document.querySelectorAll(\".sidebar-navigation ul li a\");\n  const navItems = document.querySelectorAll(\".sidebar-navigation ul li\");\n  const fill     = document.querySelector(\".scroll-indicator-fill\");\n\n  if (!navLinks.length || !navItems.length || !fill) return;\n\n  \/\/ smooth scroll\n  navLinks.forEach(link => {\n    link.addEventListener(\"click\", function (e) {\n      e.preventDefault();\n      const target = document.querySelector(this.getAttribute(\"href\"));\n      if (!target) return;\n\n      const headerOffset = 150;\n      const elementPosition = target.getBoundingClientRect().top + window.scrollY;\n      const offsetPosition  = elementPosition - headerOffset;\n\n      window.scrollTo({ top: offsetPosition, behavior: \"smooth\" });\n    });\n  });\n\n  const sectionMap = Array.from(navLinks).map(link => {\n    const el = document.querySelector(link.getAttribute(\"href\"));\n    return { element: el };\n  });\n\n  let lastScrollY = window.scrollY;\n\n  function getHeightWithMargin(el) {\n    const style = window.getComputedStyle(el);\n    const h    = el.offsetHeight;\n    const mt   = parseFloat(style.marginTop) || 0;\n    const mb   = parseFloat(style.marginBottom) || 0;\n    return h + mt + mb;\n  }\n\n  function sumHeightsUntil(indexExcl) {\n    \/\/ saberi od 0 do (indexExcl - 1)\n    let sum = 0;\n    for (let i = 0; i < indexExcl && i < navItems.length; i++) {\n      sum += getHeightWithMargin(navItems[i]);\n    }\n    return sum;\n  }\n\n  function onScroll() {\n    const activateOffset   = 150;\n    const deactivateOffset = 150;\n\n    const currentScrollY = window.scrollY;\n    const scrollingDown  = currentScrollY > lastScrollY;\n    lastScrollY = currentScrollY;\n\n    \/\/ 1) Aktivacija\/deaktivacija stavki menija\n    sectionMap.forEach(({ element }, index) => {\n      if (!element) return;\n      const rect = element.getBoundingClientRect();\n      const top  = rect.top;\n\n      if (scrollingDown && top > window.innerHeight) {\n        navItems[index].classList.remove(\"active\");\n        return;\n      }\n\n      if (top <= activateOffset && top >= -rect.height) {\n        navItems[index].classList.add(\"active\");\n      } else if (top > deactivateOffset) {\n        navItems[index].classList.remove(\"active\");\n      }\n    });\n\n    \/\/ 2) Izra\u010dun visine indikator trake\n    \/\/ umesto \"ako je >2, saberi 7\", tra\u017eimo poslednji aktivni indeks\n    let activeCount = 0;\n    let lastActiveIndex = -1;\n    navItems.forEach((item, i) => {\n      if (item.classList.contains(\"active\")) {\n        activeCount++;\n        lastActiveIndex = i;\n      }\n    });\n\n    if (activeCount < 2) {\n      \/\/ 0 ili 1 aktivan -> nema popune\n      fill.style.height = \"0px\";\n      return;\n    }\n\n    \/\/ \u017eeljeno pona\u0161anje kao i ranije:\n    \/\/ - kad su ta\u010dno 2 aktivna -> visina prve stavke\n    \/\/ - kad je vi\u0161e od 2 -> visina svih stavki do poslednje aktivne (BEZ nje)\n    if (activeCount === 2) {\n      fill.style.height = getHeightWithMargin(navItems[0]) + \"px\";\n      return;\n    }\n\n    \/\/ activeCount > 2\n    \/\/ lastActiveIndex mo\u017ee biti npr. 3 -> saberi 0,1,2\n    const heightSum = sumHeightsUntil(Math.max(0, lastActiveIndex));\n    fill.style.height = heightSum + \"px\";\n  }\n\n  window.addEventListener(\"scroll\", onScroll, { passive: true });\n  onScroll();\n});\n\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb5af6 e-con-full e-flex e-con e-child\" data-id=\"bbb5af6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d4a5a83 e-con-full hero-section e-flex e-con e-child\" data-id=\"d4a5a83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-400f245 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"400f245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"51\" src=\"https:\/\/travelwithcare.io\/wp-content\/uploads\/2025\/08\/Primary-large-button-1.png\" class=\"attachment-full size-full wp-image-4074\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4aeaf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ec4aeaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Preguntas Frecuentes sobre Protecci\u00f3n de Equipaje<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af37100 below-hero-section e-con-full e-flex e-con e-child\" data-id=\"af37100\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8094858 e-con-full below-hero-section e-flex e-con e-child\" data-id=\"8094858\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7f48d8a e-con-full e-flex e-con e-child\" data-id=\"7f48d8a\" data-element_type=\"container\" data-e-type=\"container\" id=\"sticky\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fca1080 sidebar-navigation elementor-widget elementor-widget-html\" data-id=\"fca1080\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3>Preguntas<\/h3>\n<div class=\"inner-links-nav\">\n    <div class=\"scroll-indicator-bg\">\n    <div class=\"scroll-indicator-fill\"><\/div>\n<\/div>\n<ul>\n    <li><a href=\"#what-is-luggage\">1. Preguntas Frecuentes sobre Protecci\u00f3n de Equipaje<\/a><\/li>\n    <li><a href=\"#how-doese\">2. \u00bfC\u00f3mo funciona?<\/a><\/li>\n    <li><a href=\"#how-do-i-activate-title\">3. \u00bfC\u00f3mo activo la Protecci\u00f3n de Equipaje?<\/a><\/li>\n    <li><a href=\"#what-shuld-i-do-title\">4. \u00bfQu\u00e9 debo hacer si mi equipaje se retrasa o se pierde?<\/a><\/li>\n    <li><a href=\"#what-is-the\">5. \u00bfQu\u00e9 debo hacer si mi equipaje se retrasa o se pierde?<\/a><\/li>\n    <li><a href=\"#how-will-i\">6. \u00bfC\u00f3mo recibir\u00e9 la compensaci\u00f3n?<\/a><\/li>\n    <li><a href=\"#does-this-replace\">7. \u00bfEsto reemplaza la compensaci\u00f3n de la aerol\u00ednea?<\/a><\/li>\n    <li><a href=\"#is-there-a-limit\">8. \u00bfHay un l\u00edmite en la cantidad de veces que puedo usarlo?<\/a><\/li>\n<\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c7e9b5 e-con-full below-hero-right e-flex e-con e-child\" data-id=\"2c7e9b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1687f fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"2c1687f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-luggage\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. \u00bfQu\u00e9 es la Protecci\u00f3n de Equipaje?<\/h3><p>La Protecci\u00f3n de Equipaje, proporcionada por Blue Ribbon Bags (BRB), garantiza asistencia y compensaci\u00f3n si tu equipaje facturado se retrasa o se pierde. BRB rastrea activamente tu equipaje con la aerol\u00ednea, y si no es devuelto en un plazo de 96 horas, recibes una cobertura desde 1.000 \u20ac por pasajero, independientemente de la decisi\u00f3n de la aerol\u00ednea. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e69dcf fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"7e69dcf\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-doese\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>2. \u00bfC\u00f3mo funciona?<\/h3><ul><li>La Protecci\u00f3n de Equipaje est\u00e1 incluida en tu plan TravelCare.<\/li><li>Una vez que se registran los detalles de tu vuelo, BRB monitorea tu equipaje facturado en tiempo real.<\/li><li>Si tu equipaje se retrasa o se pierde, BRB interviene para localizarlo y coordinar con la aerol\u00ednea.<\/li><li>Si no se devuelve en 96 horas, recibes una compensaci\u00f3n de acuerdo con tu plan, a partir de 1.000 \u20ac.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69adfc7 elementor-widget elementor-widget-text-editor\" data-id=\"69adfc7\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-do-i-activate-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. \u00bfC\u00f3mo activo SmartDelay?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0988c63 e-con-full e-flex e-con e-child\" data-id=\"0988c63\" data-element_type=\"container\" data-e-type=\"container\" id=\"how-do-i-activate\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd1677 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"dbd1677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong> <\/h4><p>Cuando compras TravelCare y proporcionas los datos de tu vuelo (PNR, nombres de pasajeros, fechas de viaje), estos se env\u00edan autom\u00e1ticamente a BRB<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9000b08 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"9000b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong> <\/h4><p>La activaci\u00f3n est\u00e1 vinculada a tu reserva de vuelo: <\/p><ul><li>Tu n\u00famero de confirmaci\u00f3n de BRB.<\/li><li>Un enlace para reportar cualquier retraso de equipaje.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d83e3 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"54d83e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong> <\/h4><p>Conserva este correo electr\u00f3nico \u2014 contiene todo lo necesario en caso de problemas con tu equipaje.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-530ef87 elementor-widget elementor-widget-text-editor\" data-id=\"530ef87\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do-title\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>4. \u00bfQu\u00e9 debo hacer si mi equipaje se retrasa o se pierde?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eefffc e-con-full e-flex e-con e-child\" data-id=\"7eefffc\" data-element_type=\"container\" data-e-type=\"container\" id=\"what-shuld-i-do\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f7e3e9 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"4f7e3e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>1.<\/strong> <\/h4><p>Reporta inmediatamente a la aerol\u00ednea en el mostrador de recogida de equipaje. Obt\u00e9n un Property Irregularity Report (PIR). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d2952 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"a1d2952\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>2.<\/strong> <\/h4><p>Ve al enlace proporcionado en tu correo de confirmaci\u00f3n de BRB.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f234243 inner-box elementor-widget elementor-widget-text-editor\" data-id=\"f234243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.<\/strong> <\/h4><p>Env\u00eda<\/p><ul><li>Tu n\u00famero de PIR.<br><\/li><li>Tu n\u00famero de confirmaci\u00f3n de BRB.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11641f inner-box elementor-widget elementor-widget-text-editor\" data-id=\"b11641f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-shuld-i-do\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><strong>4.<\/strong> <\/h4><p>BRB comenzar\u00e1 a rastrear tu equipaje y proporcionar\u00e1 actualizaciones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50d82f2 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"50d82f2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"what-is-the\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>5. \u00bfCu\u00e1l es el monto de la cobertura?<\/h3><ul><li>\u00bfCu\u00e1l es el monto de la cobertura?<\/li><li>La cobertura exacta depende de tu plan de TravelCare.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70c598 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c70c598\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"how-will-i\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>6. \u00bfC\u00f3mo recibir\u00e9 la compensaci\u00f3n?<\/h3><p>Si tu equipaje no se entrega dentro del plazo cubierto, BRB emitir\u00e1 el pago directamente a ti, independientemente de si la aerol\u00ednea te compensa o no.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-856c4a5 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"856c4a5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"does-this-replace\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>7. \u00bfEsto reemplaza la compensaci\u00f3n de la aerol\u00ednea?<\/h3><p>Si tu equipaje no se entrega dentro del plazo cubierto, BRB emitir\u00e1 el pago directamente a ti, independientemente de si la aerol\u00ednea te compensa o no. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c104610 fitst-box elementor-widget elementor-widget-text-editor\" data-id=\"c104610\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"is-there-a-limit\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>8. \u00bfHay un l\u00edmite en la cantidad de veces que puedo usarlo?<\/h3><p>Si tu equipaje no se entrega dentro del plazo cubierto, BRB emitir\u00e1 el pago directamente a ti, independientemente de si la aerol\u00ednea te compensa o no.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes sobre Protecci\u00f3n de Equipaje Preguntas 1. Preguntas Frecuentes sobre Protecci\u00f3n de Equipaje 2. \u00bfC\u00f3mo funciona? 3. \u00bfC\u00f3mo activo la Protecci\u00f3n de Equipaje? 4. \u00bfQu\u00e9 debo hacer si mi equipaje se retrasa o se pierde? 5. \u00bfQu\u00e9 debo hacer si mi equipaje se retrasa o se pierde? 6. \u00bfC\u00f3mo recibir\u00e9 la compensaci\u00f3n? 7. \u00bfEsto [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4076","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/pages\/4076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/comments?post=4076"}],"version-history":[{"count":1,"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/pages\/4076\/revisions"}],"predecessor-version":[{"id":4077,"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/pages\/4076\/revisions\/4077"}],"wp:attachment":[{"href":"https:\/\/travelwithcare.io\/es\/wp-json\/wp\/v2\/media?parent=4076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}